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Door Hardware and Lock Specialist

3 months ago

Ottawa, Ontario, Canada Preston Hardware Full time

Door Hardware and lock Specialist

About us:

Preston Hardware is one of Canada's largest independently owned hardware stores. We offer the level of customer service you'd come to expect from a family-owned and operated business.

Our extensive product selection and price match guarantee makes Preston Hardware the go-to store for commercial customers, painters, contractors, home builders and homeowners alike in the greater Ottawa-Gatineau region.


Full Job Description

Overview of the role:


The Door Hardware and Lock Specialist will be responsible for providing technical support, advice, and assistance to customers and internal stakeholders.

The primary focus of this position is to provide customer service regarding door hardware and lock products.

The specialist will work in collaboration with the operations team and customers to ensure all product-related questions and concerns are resolved efficiently.


What you will do:

  • Assist customers in selecting the appropriate door hardware/lock products to meet their specific needs
  • Prepare Special orders, and invoices for customers
  • Perform rekeying service, duplicating keys, and providing expert advice on lock maintenance and security
  • Provide training and support to customers and colleagues on the use of door hardware and lock products
  • Continuously maintain and update product knowledge to ensure the provision of highquality technical assistance and support to customers

What you bring:

  • Exceptional communication and interpersonal skills to liaise with customers, suppliers and colleagues
  • Ability to work collaboratively as part of a team and individually
  • Ability to manage time effectively, prioritize tasks, and meet deadlines
  • Ability to work in a fastpaced environment
  • Strong attention to detail, accuracy, and problemsolving skills
  • Experience in sales, retail, or customer service in the door hardware/lock industry is a plus.
  • Previous experience or job training regarding locksmith is an asset.

Working conditions

  • Ability and willingness to work from Monday to Saturday with one set day off
  • Working in a retail setting with a broad range of customers and suppliers

What we offer:

  • A competitive Salary
  • Paid Vacation
  • Benefit package including Dental care, and Vision care
  • Professional development opportunities

Work Location:
Preston St. (Little Italy), Ottawa

Job Types:
Full-time, Permanent

Working time: 42.5 hours in a week (Shift: 8.5 Hours a day)

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Vision care

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Ottawa, ON K1R 7R4: reliably commute or plan to relocate before starting work (required)

Work Location:
One location