Guest Services Supervisor

1 week ago


Halifax, Nova Scotia, Canada Atlantica Hotel Halifax Full time
Key Accountabilities

  • Leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with checkins and checkouts at the front desk; while consistently maintaining high level of service.
  • Proactive approach on guest comments / issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations.
  • Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership.
  • Collaborates with the Housekeeping Manager to ensure prearrival requirements are met in preparation for check in.
  • Handles guest requests using an electronic tool/ device to communicate with other departments as needed.
  • Works in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.
  • Oversees all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Director of Rooms.
  • Ensures the lobby, front desk and all public areas are clean, tidy and well maintained.
  • Attends various meetings and hotel functions as relating to the Front Office function as required.
  • Is able to work and assist in other areas within Room Division to cover as needed.
  • Performs any other duties as assigned by management.

Salary:
$18.00-$19.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
One location

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