Technical Lead

1 week ago


Toronto, Ontario, Canada MUFG Full time

Job Summary:


The Technical Lead will play a key role in operational aspects of infrastructure environments along with collaborating with the technology teams to support bank initiatives.


Primary Accountabilities:

Technology Operations

  • Provide leadership and act as an SME to the infrastructure and technology teams.
  • Ownership of all aspects of infrastructure systems/platforms and their lifecycle. Including designing, implementing, troubleshooting and managing.
  • Be knowledgeable of Information system best practices, regulations, policies, and standards. Adopt new practices, tools, and techniques as applicable.
  • Maintain the necessary documentation of all systems, modifications, and support processes.
  • Perform routine maintenance tasks for infrastructure such as backups, patch management, vulnerability remediation and upgrades.
Projects & Initiatives

  • Liaise with cross organization technology, project, and business teams to deliver solutions in line with organization goals.
  • Technical lead for various projects pertaining to upgrades, transformation, and modernization.
  • Contribute to requirements gathering and gap analysis efforts to produce meaningful recommendations.
  • Adopt automation via orchestration tools, software defined methodology and scripting as appropriate.
Governance, Risk and Compliance

  • Participate in technology audit, risk assessment and compliance activities pertaining to operations.
  • Produce standard reports and actionable KPIs on the state environment including incidents, capacity, performance, and trending.
  • Ensure all support agreements are reviewed and provide recommendations pertaining to their renewals and negotiation of terms.

Technical Skills:

  • Working knowledge of automation & scripting using PowerShell, PowerAutomate, Python, Puppet, etc.
  • Strong technical writing and documentation skills

Experience Required:

  • 5 years' experience in successful deployment and support of relevant IT infrastructure
  • Selfdirecting individual demonstrating teamwork, organization skills and wellstructured approach given multiple priorities.
  • Experience working in a small and large team structures while managing deliverables
  • Excellent problem solving and root cause analysis skills
  • Excellent communication skills, written and verbal

Education & Training:

  • Postsecondary education in Computer Systems, Computer Science, Mathematics, Engineering or related disciplines
  • CCNA/VCP/MCSE/ITIL/AWS Certification industry certifications or equivalent training are preferred

Work Environment:

  • Hybrid, 34 days in the office. Local travel only

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