Manager - Dark Horse Cafe

1 week ago


Toronto, Ontario, Canada Big League Food Company Retail Inc. Full time

Hiring Cafe Manager for multiple locations
Location Queens Quay East,

Location Queen st East,

Location - Canary 416 Front st,

Location Geary ave,

Location St. Clair ave W.

Expected hours: 35-40 hours per week

Hourly wage from $20.00-$22.00 per hour (Plus Tips)

About Dark Horse


Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a spot attracting those who like great coffee, handmade pastries, and a comfortable environment.

The inspiration for Dark Horse came from a desire to create an environment where people would feel a sense of belonging.

A place where they could come to relax, reflect or socialize, and re-energize with seriously great coffee.

Over the past 15 years, we have evolved from one beloved neighbourhood cafe to a collection of six shops in vibrant neighborhoods across the city.


About the Position

Working Conditions
The Manager will report to Dark Horse's GM and assistant GM but will work hand
- in-hand with the broader management team. Manager is expected to work full time hours (35-40/wk) in a manner that balances their personal needs against business performance.

Responsibilities

  • Oversee the team and build a positive and inclusive workplace culture for both staff and customers
  • Support the HR department and DH management team in all people related functions including hiring, onboarding, training, evaluations and promotions
  • Engage with both the local geographical community and coffee community as an ambassador with a focus on building positive relationships and enhancing the Dark Horse brand
  • Manage financial performance by growing top line sales and controlling key cost categories (labor and COGS)
  • Lead all ordering, inventory management, storage and display related functions in a manner that optimizes waste and topline sales
  • Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service
  • Study and understand Dark Horse's product offering with a specific focus on coffee related knowledge
  • Act as a bridge between Dark Horse executive and retail staff to execute companywide objectives and identify new opportunities (both large and small)
  • Execute Dark Horse process including but not limited to tip allocations, cash management, store cleanliness, ordering, systems (7 shifts & POS), food safety, health & safety, hiring and make recommendations as to how these systems can be refined and improved
  • Act as storelevel owner and by troubleshooting issues, fillingin on the floor and supporting when issues arise as necessary

Required Knowledge, Skills & Abilities

  • Management level experience relating to cafés or food operations
  • A proven executor that has participated the successful growth of food properties
  • Experience managing inventory and balancing quality and cost effectively
  • Welldeveloped personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus
  • Comfortable with key hospitality software including POS, scheduling and purchasing systems
  • Highly accountable and wellorganized, with an ability to oversee a team of staff and prioritize multiple projects effectively
  • An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development
  • Collaborative and innovative consensus builder that solicits 360degree feedback and can inspire and influence staff, consumers and other stakeholders
  • A positive ambassador with strong communication skills and a genuine kindness, thoughtfulness and a sense that the glass is always at least half full

What we Offer

  • A fastpaced environment with ambitious growth and plenty of opportunity to grow
  • Delicious bakery products to delight your senses

Pay:
$20.00-$22.00 per hour

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