Assistant-manager, Programs and Accreditations

2 weeks ago


Montreal, Quebec, Canada Airports Council International Full time

Position:
Assistant-Manager, Programs and Accreditations

Reports to:
Manager, Accreditations

Position Term:
Permanent

About the role


The AM also contributes and collaborates on ideas towards operational efficiency, products' improvement, and new business opportunities; communicate and coordinate with ACI internal staff, ACI member airports and external clients and service providers worldwide.

Provide high quality client support, internally and externally.

About our accreditation programs
ACI provides accreditation programs created to support member airports worldwide in various topics of interest.

1. Primary Responsibilities**:

-
Administration: gather financial data, maintains performance dashboards and KPIs, manage portfolio's contracts and POs
-
Operations:Process users' registrations, coordinate, and support service delivery both internally and through third parties, provide customer support
-
Business support: maintain and follow up on the leads pipeline, engage with airports as the initial contact, support the implementation of marketing activities, and contribute in the identification of business opportunities.
-
Communication and Marketing: Coordinate announcements with the Marcom team and execute tasks coming from the implementation of the marketing plan.
-
Budget and Invoice Management: Update the budget of each product and service in the portfolio, as well as track expenditures and transactions. Issue and manage invoices to the client(s) as needed.
-
Database and Platform Management: Oversee the maintenance and upkeep of the department database in the CRM, as well as other IT platforms used for all products and services.
-
Project Coordination: coordinates with relevant stakeholders on new projects, implementation of new IT platforms, migration and other activities aiming at enhancing the department growth and development.
-
Other duties as assigned.

2. Su
pervisory Responsibilities**:
No

3.

Working Relationships:


Internal:

Reports to Manager, Accreditations and works with other Global Assessment and Accreditations staff, ACI Regional and World staff as required.


External:
Liaise with members, service providers, staff from external organizations, and other agencies as required.

4.

Requirements:


Ed
ucation and experience**- At least three years' demonstrated experience as product coordinator or similar position

  • Postsecondary education or higher
  • Experience with communications at various levels within the organization
  • Experience in project management is desirable.
  • Previous experience in the aviation industry or international organizations is a plus.

Skills and abilities

  • Tech savvy, proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential.
  • Excellent written (documentwriting, proofreading) and spoken English skills are required.
  • French Working knowledge and other languages is desirable.
  • Ability to work in a serviceoriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
  • Excellent timemanagement, organizational and problemsolving skills
  • Detail and result oriented, efficient, proactive, and resourceful.
  • Capability to work in an international environment.
  • Collegial, tactful, diplomatic, and discreet in all dealings

5. Te
am Values**- Integrity

  • Member Focus
  • Professionalism
  • Teamwork


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