Bilingual Customer Service Rep.

2 weeks ago

Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time

Workplace Flexibility:

Hybrid**Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.


Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.

Our Purpose is to make people's lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: _Integrity - Empathy - Agility - Unity - Long-Term View_

We deliver on our purpose and our core values by staying
True to Life.

Job Duties:

  • Provides accurate and timely delivery of the following to customers or internal staff.

This would include but not be limited to:

  • Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team,
  • Maintain a minimum of 98% error free cases,
  • Order Entry and Order Confirmations,
  • Pricing Issue followups,
  • EDI/GHX Order Management,
  • Credits and Return Requests,
  • Order inquiry requests,
  • End of day Sales reporting Specialize tasks would include the following based on sales division/ERP System:
  • Chemical Invoicing,
  • Integration Order updates,
  • Pending Approval order followup,
  • ETA updates to customer Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer's inquiry.
  • Accurate logging of all customers related information and inquiries in Customer Servicerelated databases.
  • Ensure daily KPI's expectation are met or exceeded.
  • All other tasks and requests necessary to assist the Customer Solutions Team.
  • Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
  • Offer continued support and timely follow up.
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
  • Perform other related duties and/or work as assigned.

Job Qualifications:

Required:

  • Postsecondary Degree/Diploma required.
  • Minimum of 12 Years relevant work experience dealing with Customers (Retail or Service).
  • Bilingual English French proficiency in speaking reading writing abilities required.
  • Ability to work flexible hours.

Preferred:

  • Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset.
  • Medium to advanced Microsoft Office skills required.
  • Excellent communication skills.
  • Demonstrates strong organizational skills.
  • Extremely detail oriented.
  • Motivated results oriented and persistent.
  • Proactive/takes initiative.
  • Maintains a positive attitude and works well within a team environment.
  • Handles stressful situations in a fastpaced environment.
  • Effectively prioritizes workload/time management.
  • Excellent verbal and written communication/customer service skills.

Why join Olympus?
**_
Here, people matter—our health, our happiness, and our lives._**- Competitive salaries and annual bonus program

  • Comprehensive medical benefits and pension plan
  • Tuition reimbursement
  • Free virtual live and ondemand wellness classes
  • Worklife balance supportive culture with hybrid and remote roles
  • Parental Leave and Adoption Assistance
  • Diversity & Inclusion Programs including Colleague Affinity Networks

About us:


Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.


Olympus is dedicated to building a diverse, inclusive and authentic workplace
We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect.

We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**_
Let's realize your potential, together._**Olympus embraces diversity and inclusion.

As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, provincial or local protected classification.

EOE Minorities/Females/Veterans/Disabled

Posting Notes:
|| Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service

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