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Bilingual Customer Service Representative

3 months ago

Richmond Hill, Ontario, Canada Unity Payments Full time
**Job description**

**Primary Responsibilities**:

- Effectively resolve account-related issues, billing inquiries, and questions about our merchant solutions.
- Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions.
- Communicate resolutions promptly to merchants, internal teams, and managers.
- Provide our merchant clients with valuable insights into our products and services that align with their account needs.
- Collaborate with cross-functional departments to address technical and accounting challenges.
- Cultivate and nurture relationships with merchants and partners, focusing on maintaining their satisfaction.
- Serve as an escalation point for merchants considering account closure, striving to provide compelling reasons to remain with Unity Payments.

**Benefits**:
At Unity Payments, we prioritize the well-being and satisfaction of our team members. When you join us, you'll enjoy a range of benefits and perks designed to enhance your work experience:

- Convenient on-site parking for easy commuting.
- Enjoy complimentary coffee, tea, snacks, and beverages.
- Weekly (every Friday) catered breakfast or lunch to fuel your productivity.
- Engage in quarterly work events to foster team spirit and collaboration.
- Take advantage of our incentive programs designed to recognize and reward top performers.
- Maintain a healthy work-life balance with no evening or weekend shifts.
- Enjoy paid lunch and breaks during your workday.
- Unlock additional earnings through our monthly bonus program.
- Benefit from the prime location of our office, just a 2-minute walk from the bus stop.

**Qualifications**:

- Proficiency in English and French.
- Previous experience in customer service is required.
- A friendly and outgoing personality with a genuine passion for assisting others.
- Exceptional interpersonal and phone communication skills.
- Demonstrated ability to thrive in a fast-paced environment and effectively multitask.
- Intermediate computer proficiency with a willingness to learn new systems.

**Compensation**:
Enjoy a competitive compensation package consisting of a base salary, commission, and bonuses.

**Description du poste**

**Principales responsabilités**:

- Résoudre efficacement les problèmes liés aux comptes, les demandes de facturation et les questions concernant nos solutions pour commerçants.
- Utiliser des techniques de questionnement stratégique pour enquêter sur les préoccupations des clients et déterminer les solutions optimales.
- Communiquer rapidement les résolutions aux commerçants, aux équipes internes et aux managers.
- Fournir à nos clients-commerçants des informations précieuses sur nos produits et services qui correspondent aux besoins de leur compte.
- Gérer les communications entrantes et sortantes (par téléphone et par courrier électronique) relatives aux comptes marchands, aux partenaires et aux agents commerciaux.
- Collaborer avec les départements inter fonctionnels pour relever les défis techniques et comptables.
- Cultiver et entretenir les relations avec les commerçants et les partenaires, en mettant l'accent sur le maintien de leur satisfaction.
- Servir de point d'escalade pour les commerçants envisageant de fermer leur compte, en s'efforçant de leur fournir des raisons convaincantes de rester chez Unity Payments.

**Avantages**:
Chez Unity Payments, nous accordons la priorité au bien-être et à la satisfaction des membres de notre équipe. En nous rejoignant, vous bénéficierez d'une série d'avantages et de privilèges conçus pour améliorer votre expérience professionnelle:

- Parking sur place pour faciliter les déplacements
- Bénéficiez de café, de thé, de collations et de boissons gratuites.
- Un petit-déjeuner ou un déjeuner hebdomadaire (tous les vendredis) pour stimuler votre productivité.
- Participer régulièrement à des événements professionnels afin de favoriser l'esprit d'équipe et la collaboration.
- Maintenir un bon équilibre entre vie professionnelle et vie privée, sans travail le soir ou le week-end.
- Profitez de déjeuners et de pauses payés pendant votre journée de travail.
- Débloquez des revenus supplémentaires grâce à notre programme de primes mensuelles.
- Bénéficiez de l'emplacement privilégié de notre bureau, à seulement 2 minutes à pied de l'arrêt de bus.

**Compétences requises**:

- Maîtrise de l'anglais et du français.
- Une expérience préalable dans le domaine d'assistance à la clientèle est requise.
- Une personnalité amicale et extravertie avec une véritable passion pour aider les autres.
- Compétences exceptionnelles en communication interpersonnelle et téléphonique.
- Capacité avérée à s'épanouir dans un environnement en constante évolution et à effectuer plusieurs tâches à la fois.
- Maîtrise intermédiaire de l'informatique et volonté d'apprendre de nouveaux systèmes.

**Rémunération**:
Vous bénéf