Regional Manager, Sales Support

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Regional Manager, Sales Support | Directeur(-trice) régional(e), Soutien des ventes

What is the opportunity?

What will you do?

  • Lead the sales support team in delivering highend client experience and advice to high net worth Canadians
  • Consistently execute leadership and coaching routines to enable high performance and build capability across a team of Private Banking Associates and Advisors (e.g. weekly goal setting, observational coaching, skill building, etc.)
  • Coach team ensuring they can effectively meet client needs with a full range of RBC products, services, and digital solutions by building skills and knowledge to leverage tools, calculators, and other materials to support advice and recommendations
  • Support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee
  • Collaborate with other leaders within Private Banking and Wealth Management to deliver an outstanding employee experience
  • Ensure maximum use of Private Banking's Client Relationship Management tool (ClientView) and that new and existing client records are robust with all relevant information, opportunities are captured, and corporate memory is fully built out
  • Represent RBC Private Banking by acting as an ambassador for the business

What do you need to succeed?

Must-have

  • Strong written and verbal communication skills in French and English (this role requires frequent communication with head office staff in Toronto and colleagues across the country)
  • Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change
  • Proven capability to lead change across a complex and dynamic environment
  • Strong impact and influence capabilities
  • Proven capability to work in a matrix management environment
  • Branch Compliance Officer designation and experience supervising licensed representatives

Nice-to-have

  • University degree
  • Experience in clientfacing roles
  • Knowledge of RBC's online, mobile, and other digital channels and services

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and highperforming team
  • Opportunities to do challenging work
  • RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager._

WMPB

Job Summary

Address:

MONTRÉAL, Quebec, Canada

City:

CAN-QC-MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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