Collection Agents

1 week ago

Montreal, Quebec, Canada Personnel Alter Ego Full time

Recognized as a place where employee well-being is a priority, our client is looking for Collection Agents.

Responsibilities:

Carry out the verification, analysis and follow-up of outstanding collection files and files opened at the Régie du logement and determine the actions to be taken.

Communicate with debtors by mail, telephone or in person to agree on payment terms for overdue accounts.

Collect amounts owed (rents and invoices) by debtors.

Read, analyze and prepare responses to correspondence received in one or other of the debt or Régie du logement files.

Represent the company before the Régie du logement and other administrative tribunals.

Analyze and review tenant files and make historical records or reports that can be presented to the Régie du logement, other administrative tribunals or the Board of Directors for decision-making.

Prepare and follow up on tenant eviction recommendations.

Maintain and develop cordial, empathetic and professional relationships with a multilingual, multicultural clientele from a variety of socio-demographic backgrounds; communicate with tenants in both official languages.

Send and follow up on reminder letters, schedule required pre-authorized withdrawals and ensure necessary changes.

Profile sought:

College diploma in legal or administrative techniques and additional training in debt collection.

One year of experience in a comparable position or two years of relevant experience.

Hold a valid driver's license.

Skills and abilities sought:

Very good knowledge of spoken and written French and English.

Good knowledge of the Office suite.

Knowledge of collection procedures and interview techniques.

Would you like to work for a company where you feel like you are part of a big family whose primary goal is to improve people's lives? We look forward to telling you more about this opportunity

As an equal opportunity employer, Personnel Alter Ego values diversity in its workforce and seeks to ensure all groups remain fairly represented. Candidates must have the legal right to work in Canada.

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