Continuous Improvement Consultant

2 weeks ago

Saskatoon, Saskatchewan, Canada University of Saskatchewan Full time

Continuous Improvement Consultant:

ConnectionPoint is the shared service centre at the University of Saskatchewan. ConnectionPoint operates in a hybrid model, values employee creativity, and prioritizes customer experience and process improvement.

Primary Purpose:

As an expert in continuous improvement of services and associated processes, the purpose of this position is to ensure the implementation and delivery of enhanced customer services and processes from ConnectionPoint to faculty and staff at the University of Saskatchewan.


Nature of Work:

The Continuous Improvement Consultant is accountable for leading projects and activities that drive high performance and expand the administrative service capabilities of ConnectionPoint through continuous improvement of processes and technologies that support institutional priorities.


Typical Duties or Accountabilities:

  • Reengineer, improve and automate processes and functions to streamline and enhance services delivered from ConnectionPoint.
  • Facilitate large groups of people incorporating a variety of tools and facilitation techniques to drive effective problem solving.
  • Incorporate feedback to assist in generating and compiling accurate reporting and relevant customer satisfaction metrics to inform service and process performance and identify opportunities for service and operational improvements.
  • Manage projects and monitor daytoday efforts to implement process and technology improvements within ConnectionPoint.
  • Liaise with staff, management, and stakeholders to ensure implementation of necessary service and process improvements.
  • Deliver continuous process improvement training to applicable staff on services, processes and functions provided by ConnectionPoint; assist other university stakeholders in identifying opportunities to develop and provide training associated with the enhanced services, processes, and functions.
  • Interface with appropriate ConnectionPoint staff to ensure relevant process content is updated in knowledge base system to support efficient call management and responses to customer enquiries.
  • Contribute to the planning, establishing and execution of both team and ConnectionPoint strategies and priorities, operations and services and improved processes and technologies that enhance the customer experience.
  • Work effectively with other offices (FCO, SBAs, Colleges/Units).
  • Reduce risk by remaining current with and adhering to university policies, guidelines and processes, collective agreements, and relevant legislation.

Education:

A relevant university degree along with an equivalent combination of education and related experience will be considered for this position.

Completion of the Operational Excellence Certificate is an asset.

Experience:3-5 years in business analysis, facilitation, service, process improvement and redesign within a client-focused workplace.

Skills:

  • Experience working in a diverse and inclusive environment.

Department:
ConnectionPoint

Status:
Permanent

Employment Group:

ASPA

Full Time Equivalent (FTE): 1

Salary:
The salary range, based on 1.0 FTE, is $64, ,169.00 per annum. The starting salary will be commensurate with education and experience.

Salary Family (if applicable):Specialist Professional

Salary Phase/Band:
Phase 2

Posted Date: 5/29/2023

Closing Date: 6/12/2023 at 6:00 pm CST

Number of Openings:1

Work Location:
May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

Criminal Record Check:
Not Applicable

Driver's License and Abstract Check:
Not Applicable

Education/Credential Verification:
Not Applicable

Vulnerable Sector Check:
Not Applicable


Please review the University of Saskatchewan's
health and safety requirements for faculty, staff and students in consideration of the COVID-19 pandemic.

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