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Business Consult Manager
3 months ago
POSITION OVERVIEW
Accountable to be a Business leader, driver of change, and maintain expert level knowledge across Business Sales & Solutions to enable SaskTel to successfully achieve its revenue objectives and support SaskTel being an industry leading ICT Company.
Accountable to provide leadership, consulting, and Tier I support tools to the organization for the suite of services and tools used by Business Sales & Solutions.
Instrumental in enabling sales teams to achieve revenue and customer experience targets through consultation on Service Development, IS Projects, and evolving technology and tools to enable standard process.
LEADERSHIP ACCOUNTABILITIES
People
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
- Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
- Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).
Financial
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.
Innovation
- Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.
SPECIFIC ACCOUNTABILITIES
- Accountable for direction and adherence to standard business processes in the development, support, sale and delivery of Business Sales & Solutions tools, products and services.
- Supports Service Development in the timely development/implementation of process/procedure, tools & systems in Business Sales & Solutions. Interfaces with the CPMO, Information Systems, and BS&S Stakeholders as required for the development, delivery and support of these tools and processes and procedures.
- Accountable to prime numerous corporate projects that impact Business Sales & Solutions.
- Serves as the Business Sales & Solutions liaison in/out of Consumer Sales as it relates to the contact center technologies used within BS&S.
- Assists the sales teams in the development of business strategies.
- Mentors the sales teams in the sale/delivery of business solutions to our customers. Assists with determining training requirements for Business Sales & Solutions.
- Leverages and manages relationships with vendors and partners for delivery of business solutions and training programs/content.
QUALIFICATIONS
- Ability to communicate effectively with customers, vendors and internally at all levels up to and including corporate executive.
- Demonstrated ability to conduct effective needs analysis of a customer's business operation and drivers.
- Thorough knowledge and experience in marketing and sales practices, processes, and techniques.
- Excellent analytical, planning, organizing, and coordinating abilities.
- Post-secondary education is preferred.
- Project management experience and formal training would be an asset.
