Guest Service Agent/Night Auditor Clerk- The Westin Nova Scotian

7 days ago

Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

Job Description

Guest Service Agent/Night Auditor Clerk- The Westin Nova Scotian

What could be more rewarding than being the friendly face that greets a family ready to embark on an exciting vacation or a weary traveler seeking a comfortable room to rest? As a Guest Service Agent/Night Auditor, you play a crucial role in making guests feel welcomed and valued, setting a positive tone for their stay and leaving a lasting impression. This dynamic position offers a mix of tasks where you get to interact closely with guests, review previous day's activities meticulously, and ensure all records are in order as a new day begins. In this position, you will:

  • Make a First Impression - Showcase your passion for delivering exceptional hospitality both in person and over the phone. Your warm demeanor and welcoming attitude can truly make a difference, especially for late-night check-ins where guests are tired and eager to settle in quickly.
  • Make a Lasting Impression - Engage with departing guests, inquire about their stay, and show genuine care for their feedback or concerns. Your attentiveness and courteousness can leave a positive impact.
  • Be Helpful - Act as a reliable resource for guests seeking assistance or information round the clock. Strive to exceed expectations with prompt and accurate responses to inquiries.
  • Enjoy Problem Solving - Embrace the opportunity to assist guests with various needs such as luggage handling, directions, or recommendations. Demonstrate willingness to listen and provide solutions.
  • Be Accountable - Handle monetary transactions, phone calls, messages, and other guest requirements efficiently. Ensure meticulous record-keeping of daily operations for effective management decision-making.
  • Be a Safety & Security Agent - Adhere to safety protocols and remain alert to potential issues, promptly escalating concerns to management when necessary. Take on the responsibility of 'manager on duty' during overnight shifts with utmost seriousness.

Requirements

This role calls for strong verbal and written communication skills in English, preferably with prior experience in the hotel industry. While expertise in accounting is advantageous, meticulous attention to detail is key. Proficiency in front office software and the ability to handle financial transactions are essential. The role involves physical tasks such as lifting, carrying, and moving objects, including assisting with luggage. Occasional van service duties may necessitate a valid driver's license. With varying shifts and long hours, including standing for extended periods, the ability to work autonomously is vital. Shift schedules may fluctuate to accommodate business demands.

Additional Job Details

Wage Scale

$16.24-$17.24

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