Conseiller client online
1 week ago
Our team consists of more than 120 talented professionals whose ambitions and striving for success help us build the best products on the market.
Customer Guidance Specialist (English B2+)OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem.
Our team consists of more than 120 talented professionals whose ambitions and striving for success help us build the best products on the market.
We are developing Nebula — the biggest brand in the spiritual niche.Nebula has over 45 million users worldwide and has been ranked as the No 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times.
Nebula is available on iOS, Android, and Web. Our mission is to make people happier by improving the quality of their relationships.45 million users worldwide;
~ You will work on a shift schedule — night shift 00.You can choose the working pattern yourself (3 work shifts — 2 days off / 2 work shifts — 2 days off).
What does the online chat management team do?
We are developing a platform for consultations in the field of astrology and wellbeing. People often lack communication, confidence in the future, support and motivation.
We help people from all over the world to cope with different life situations using astrology, spiritual practices, emotional intelligence as well as coaching tools.
In fact, our consultations help people to look at the situation differently, giving them space for reflection. Providing consultations for customers of the WEB-site via live chat using the tools of astrology, tarot, esotericism, coaching and spiritual practices;Providing empathetic and responsive service to meet the needs of our customers;
You have strong B2 English proficiency or higher ;
They are all used for quality communication with our users.
If you feel that your knowledge is insufficient, we provide training, a knowledge base with described flows for different cases and guides on all tools, and our experts and mentors will consult and accompany you in the early stages.
You have excellent communication and emotional intelligence skills;You are confident in using PC and computer programs;
You can type in English quickly — 35 words per minute;
Commercial/volunteer work experience in call centers, psychological support services, social work fields, chat operator positions;
Life coaching certification/education in a field of psychology;
Knowledge and/or experience working with vulnerable individuals requiring support;
A good compensation that allows you to focus on project development and your professional growth to Shift Lead or Team Lead;
The opportunity to improve your English language skills and also learn and develop professionally;
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