Associate Technical Specialist

1 week ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
In Office

The Enterprise Technology Services (ETS) group encompasses a variety of areas including, IT governance, service management, and technology oversight.

This group is accountable for the delivery of all technology infrastructure services (e.g., data processing centres, networks, mainframes, servers, end-user technology, etc.) worldwide, through a combination of internal staff and relationships with several major IT service providers.

This is achieved through close collaboration with internal business groups to drive cost effective operational practices that increase customer service and maintain a consistency in processes.


  • Uses technology in creative ways to address a variety of technical problems while ensuring service level agreements are met.
  • Has ability to handle unique, nonstandard and sophisticated meetings, livestream events (Teams Live Events, Zoom, WebEx, YouTube and others) and to produce corporatelevel video productions.
  • Has knowledge of audio and video production including scheduling, setting up gear (lights, cameras, audio equipment, etc.)
  • Is proficient as a videographer, working with cameras, recording video, audio and lighting
  • Has indepth knowledge of various systems, platforms, services, hardware/software and audio and video technology.
  • Proactively supervises audio/visual and videoconferencing equipment and can troubleshoot problems, including liaising with internal technology partners or external vendors.
  • Provides operational support for video conference infrastructure.
  • Has experience providing consultative service to executive customers, endusers, and partners in determining and supporting appropriate system configurations for complex meetings/events.
  • Has experience supporting, troubleshooting, solving, and calling out technical and audiovisual problems during complex meetings in real time on independently and with other technical teams/experts.
  • Provides handson and remote support/troubleshooting for a variety of setups and meeting formats including, integrated video and audioconferencing equipment in conference rooms as well as webbased or mobile environments.
  • Provides guidance on system performance tuning, capacity planning, and maintenance patching and new version installation.


The Video Conferencing Operations/Support Analyst role is responsible for handling and supporting audiovisual and broadcast aspects of events and associated technology infrastructure.


Responsibilities:

  • Handle and support production of livestreams and events.
  • Operate audiovisual equipment (lights, cameras and audio equipment)
Monitoring of complex and high visibility meetings.

  • Respond to special issues for high priority meeting support.
Assist with setup and testing of non-standard meeting and connectivity configurations including those involving client end-points.

  • Resolve raised meeting scheduling and room reservation issues.
  • Act as an escalation point, resolve tickets and perform operational documentation and knowledge transfer to the team.
  • Assist with testing of video conferencing and audio/video equipment during new room setups and relocations.
  • Coordinate and work closely with other support tiers to resolve operational incidents.
  • Build and maintain current system environment documentation.

Experience:

  • Bachelor's degree in Computer Science, Information Systems, Television, Broadcasting, and/or Broadcast Technical or the equivalent in education and experience.
  • Minimum of 3 years of experience in a technical support and/or technical customer service position with implementation, administration and support of audiovisual and other broadcast technologies.
  • Experience with video conferencing and other related hardware and software is an asset.
  • Experience with video recording/streaming solutions, video and audio editing, and production.
  • Knowledge of networking and video/VoIP protocols and their implementation.
  • Experience with solving systemic and end user issues in VoIP/video network in a customer facing environment.
  • Detail oriented, organized, with strong time management and project management skills.
  • Excellent written and verbal communication and interpersonal skills.
  • Ability to communicate across all areas of organizations, including senior management.
  • Able to work independently and multifunctionally in a fastpaced environment with global offices.
  • Strong analytical, troubleshooting, and problemsolving skills.

  • Technical Associate

    1 week ago

    Toronto, Ontario, Canada Michael Garron Hospital Full time

    OverviewThe role of Technical Associate involves providing initial technical support via phone or in person for hardware, software, and network issues faced by hospital staff. The position requires prompt response to incident tickets and delivering professional customer service. Additionally, Technical Associates will participate in project implementations...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada Toronto Community Housing Full time

    Job #:7552 Division:Information Technology Services Vacancy Type:Full-time Permanent Affiliation:Union: CUPE 79 Contract Length: Grade:Subject to formal evaluation- # of Vacancies:1 Salary/Hourly: Work Details (Days/hours):35 Posted Date:2/8/23 Existing or New:New Deadline to Apply:2/22/23Make a differenceThe Information & Technology Services Unit requires...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada Thales e-Security, Inc. Full time

    Technical Specialist - Safety Assurance page is loaded Technical Specialist - Safety Assurance Apply locations Toronto time type Full time posted on Posted 2 Days Ago job requisition id R Location: Toronto, CanadaThales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada The Select Group Full time

    Technical Specialist – Procurement | Toronto, ON (Hybrid) | Contract The Select Group is seeking a Technical Support to join of our top banking clients in the Toronto area. This group supports and manages all technical products used within the Procurement Center of Excellence (COE). Their scope cov

  • Enterprise Technical Support Specialist

    1 week ago

    Toronto, Ontario, Canada City of Toronto Full time

    Job ID: 36621Job Category:Information & TechnologyDivision & Section:Technology Services, Technology Services DeliveryWork Location:703 Don Mills RoadJob Type & Duration: Full-Time, Temporary (12 months) vacancyHourly Rate and Wage Grade:$ $52.10Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting...

  • Technical Support Specialist

    1 week ago

    Toronto, Ontario, Canada Dentons Full time

    Toronto, ON, CA- Mar 11, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada Lightspeed Full time

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Technical Specialist to join our Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers' drive to modernize the tech stacks in their...

  • Technical Support Specialist

    1 week ago

    Old Toronto, Ontario, Canada Cynet Systems Inc Full time

    Job Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Technical Specialist to join our Hospitality Support division. As a part of the team, your contribution will have a direct impact on our customers' drive to modernize the tech stacks in their...

  • Specialist, Technical Network

    1 week ago

    Toronto, Ontario, Canada myGwork - LGBTQ+ Business Community Full time $118,400

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Storage background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...

  • Technical Specialist

    1 week ago

    Toronto, Ontario, Canada University Health Network Full time $43 - $54

    Company Description The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude...

  • Technical Writing Specialist

    1 week ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Technical Writing Specialist to join our team in Toronto.The successful candidate will be responsible for creating and editing technical documents, such as user manuals, product specifications, and training materials. The Technical Writing Specialist will also be responsible for ensuring that all documents are accurate,...

  • Technical Sales Specialist

    1 week ago

    Toronto, Ontario, Canada Eneon-ES Full time

    Technical Sales Specialist Position Type: Full-time Location: Remote within Canada (some North American travel required) Eneon is a leading Battery Energy Storage System (BESS) company and one of the fastest growing in the renewable energy and energy management industries. We are a tight-knit team of seasoned professionals who design, engineer, build, and...

  • Debit Technical Specialist

    1 week ago

    Toronto, Ontario, Canada Resonaite Full time

    Our client in is looking for a contract based Debit payments technical specialist to work on EMV payments to maintain technical specs, review technical design, create test scripts, and support technology teamsResponsibilities:Providing technical solutions for business (write and maintain payments

  • Technical Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Dentons Full time

    Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries. Dentons Canada is committed to...

  • Technical Support Specialist

    1 month ago

    Toronto, Ontario, Canada Dentons Full time

    Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries. Dentons Canada is committed to...

  • Technical service specialist

    1 week ago

    Toronto, Ontario, Canada The Government Of Nova Scotia Full time

    58 Bi-Weekly /$69,000.08 Annually(PR 14)Position Type: Permanent Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension Cyber Security and Digital Solutions ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS) The Department of Cyber Security and Digital Solutions (CSDS) puts people first. We're...

  • Technical Specialists

    1 week ago

    Toronto, Ontario, Canada Capleo Global Full time

    Title: Technical SpecialistLocation: Toronto, ON HybridDuration: 7 Months Contract + possible extension Technical Skills - 70%3 yr+ Demonstrated development experience in IBM Cu ram Social Program Management platform. Cu ram V7 Certified Developer, Preferred 5 yr+ Demonstrated experience in J2EE JAVA-based software development. 5 yr+ Demonstrated experience...

  • Technical Specialists

    1 week ago

    Toronto, Ontario, Canada Capleo Global Full time

    Title: Technical Specialist Location: Toronto, ON Hybrid Duration: 7 Months Contract + possible extension Technical Skills - 70% 3 yr+ Demonstrated development experience in IBM Cu ram Social Program Management platform. Cu ram V7 Certified Developer, Preferred 5 yr+ Demonstrated experience in J2EE JAVA-based software development. 5 yr+ Demonstrated...

  • Technical Project Specialist

    1 week ago

    Toronto, Ontario, Canada Swoon Full time

    One of our premium Banking clients is in need of a Technical Specialist for Procurement. This is a 6-month position with the potential for extension.Location: Toronto (Hybrid: 2 days in office)Overtime: May be necessary depending on project requirementsThe responsibilities include:Solution configurationDevelopment of test casesData management and...