Technical Associate

2 weeks ago


Toronto, Ontario, Canada Michael Garron Hospital Full time

Overview

The role of Technical Associate involves providing initial technical support via phone or in person for hardware, software, and network issues faced by hospital staff. The position requires prompt response to incident tickets and delivering professional customer service. Additionally, Technical Associates will participate in project implementations and must be willing to rotate responsibilities and shifts.

Education

1. Completion of an IT-related degree or diploma
2. Possession of at least one of the following certifications: CompTIA A+, Network+, or MS Specialist (Desktop OS)

Qualifications

- Minimum of 2 years of hands-on experience in a technical support role relevant to the job requirements
- Proficiency in deployment, maintenance, and support of recent versions of client operating systems, particularly: Microsoft Windows OS, Mac OS X, iOS, and Android
- Familiarity with Active Directory, various client hardware, mobile devices, telephony systems, wired and wireless networking, enterprise applications, and related software
- Exceptional problem-solving and communication skills
- Strong commitment to customer service and professionalism
- Adherence to SLAs and escalation procedures
- Ability to train non-technical users and keep technical skills up to date
- Strong work ethic, self-motivated, and proactive in issue resolution and process improvements
- Collaborative team player who works effectively with IT support teams, project teams, partners, and vendors
- Proficient in documentation, including issue tracking, operating procedures, and test scripts development
- Involvement in the procurement process and willingness to travel locally when necessary
- Flexible to work on shift schedules



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