Contact Centre Agent

2 weeks ago


Scarborough Village, Ontario, Canada Nuco Jewelry Products Inc. Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years

Work setting:

  • Retail/wholesale establishment/distribution centre
  • In shop

Tasks:

  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Art or fashion design experience:

  • Jewellery

Security and safety:

  • Basic security clearance
  • Bondable
  • Criminal record check

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Work under pressure

Personal suitability:

  • Excellent oral communication
  • Organized
  • Dependability
  • Adaptability
  • Analytical
  • Creativity
  • Efficiency
  • Energetic
  • Goaloriented
  • Hardworking
  • Integrity
  • Positive attitude
  • Proactive
  • Time management

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?

Health benefits:

  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Other benefits:

  • Free parking available


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