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Representative, Customer Service Ii

3 months ago

BasSaintLaurent, Canada Saputo Inc. Full time
At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence.

Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us.

Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.

Overview of the Role

We currently have a permanent position available in the Customer Service department.

The Customer Service Representative acts as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.


How you will make contributions that matter:

  • Build sustainable relationships of trust through open and interactive communication with customers
  • Identify and assess customers' needs to achieve satisfaction
  • Manage both inbound and outbound calls with internal and external customers
  • Process EDI and manual orders; handle order inquires in a timely manner
  • Work cross functionally with team members, planners, distribution, warehousing, supply chain & sales
  • Participate in driving customer value, above and beyond sales
  • Handle concerns, provide appropriate solutions and alternatives within timelimits and follow up to ensure resolution;
  • Assisting overall team members with all order processing responsibilities
  • Always display competence, courtesy and professionalism
  • Support and maintain Saputo quality standards
You are best suited for the role if you have the following qualifications:

  • Secondary school diploma and minimum of 2 years' experience in a customer service environment
  • Strong, clear communication and interpersonal skills; exceptional telephone manner is essential
  • Organizational skills with strong attention to detail
  • Excellent data entry skills speed and accuracy a must
  • Ability to multitask in a dynamic environment both independently and as part of a team
  • Quick thinking with the ability to work under pressure and to establish priorities
  • Adaptable, empathetic, patient and a positiveattitude are key requirements of this role
  • Bilingualism (French and English) in speaking and writing is essential, as the teams and clients are spread across Canada.
  • Schedule flexibility is required; including occasionally working on a stat holiday
We support and care for our employees and their families by providing:

  • Competitive salaries
  • Advantageous corporate agreements
  • Full range of group insurance benefits
  • Group retirement pension plan with employer contribution
  • Purchase option of company stocks
  • Group RRSP
  • Health and wellness program in the workplace
  • Assistance program for employees and their families
  • Saputo products at a discounted price


Our story began in Canada in 1954, when the Saputo family's hard work and dedication created a thriving dairy business.

More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal.

Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy.

Thanks to our national footprint, we're proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way.

And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise.

Join the Saputo Dairy Products Canada team to make your contributions matter every day

  • SCOTSBURN is a registered trademark and is used under license by Saputo Dairy Products Canada G.P.