Director of Operations

2 weeks ago

Toronto, Ontario, Canada Savills North America Full time


ABOUT SAVILLSAt Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success.

Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate.

With services in tenant representation, capital markets, project management, workforce/incentives, and workplace strategy/occupant experience, we have boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.

The Director of Operations is responsible for the day-to-day operation of the Savills Canada market including Calgary, Edmonton, Toronto, and Montreal for an international commercial real estate advisory firm.

This is an excellent opportunity for candidates with experience in administrative management and the ability to multi-task, meet deadlines, and to assume a highly visible role in a best-in-class organization.

KEY DUTIES AND RESPONSIBILTIESSpecific responsibilities include, but are not limited to, the following areas:
Human Resources ManagementOversee workflow for optimum service from administrative staff.
Follow all required human resource policies and procedures and update personnel when changes or conditions warrant.
Recruit and interview administrative staff positions. Onboard/Offboard new hires and terminations including preparation and review of new hire and termination documentation.
Assist with all employee benefit enrollment processes.
Train and supervise administrative staff.
Conduct performance/salary reviews and disciplinary reviews.
PayrollTrack/verify employee time reporting and paid time off schedules, review and reconcile biweekly payroll.
Distribute and verify all applicable T2200 tax forms to employees.
Enter Independent Contractor & PREC payments into Savills payable platform on a timely and accurate basis.
Manage and distribute bonus payments on a timely and accurate basis.

Accounting ManagementManage and oversee all day-to-day aspects of the accounting process such as accounts payable, accounts receivables and collections, broker statement reconciliation review, direct transaction expense (POT) account maintenance and statement reconciliation, and review/approve expense reports.

Responsible for reviewing commission billings, managing approval process, and monitoring billing status.
Assist Region President with quarterly revenue projections.
Preparation of annual budgets for region including monthly review and quarterly maintenance.
Produce regularly scheduled and ad-hoc reports for the accounting department.
Local Facilities ManagementInterface with landlord/building management regarding office lease, security measures, and parking facilities. Liaison between building management and employees.
Oversee and ensure the upkeep and maintenance of the office space.
Purchase and order approved equipment, furniture, and fixtures.
Review and approve office supply orders.
Manage and review vendor contracts for goods and services.
Manage regional office moves, expansions, and/or space coordination.

Additional ResponsibilitiesLiasion with Savills corporate departments regarding finance, human resources, legal (including broker licensing and compliance with respective Province licensing laws and insurance enrollment), technology, research, marketing, events, events, events, advertising, and public relations.

Manage multiple offices remotely.
Work on local, regional, and national special projects as required.
Coordinate special events as needed.

QUALIFICATIONSQualified applicants will possess the following attributes, skills, experience, and education:
Strong and comprehensive command of financial and accounting reporting practices.
Promote compliance with company policies and employment laws.
Effective manager experienced in hiring, training, coaching, motivating, and developing staff.
Ability to influence, motivate, resolve conflict and creatively problem solve at all levels.
Meticulous with ability to multi-task and accurately meet deadlines in a demanding and dynamic environment.
High degree of proficiency in MS Office (Word, Excel, PowerPoint), Salesforce, and accounting systems. Familiarity with Adobe Creative Cloud a plus.

Willingness to "do what it takes to get the job done" including assuming general office administrative responsibilities as needs require.

Excellent written and verbal communication skills.
Consistently demonstrate an elevated level of performance and professionalism.
Work well individually and in a collaborative environment.
PREFERRED EDUCATION AND EXPERIENCEMinimum 7-10 years of experience in administrative management; experience in commercial real estate a plus.
Bachelor's degree and/or equivalent combination of education and experience preferred.
Savills values a diverse work environment and is proud to be an equal opportunity. employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.

Savills participates in the E-Verify program.

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