Customer Service Liaison

1 week ago

Brampton, Ontario, Canada ShipMonk Full time
Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands.

Since our inception in 2014, we've operated with a singular guiding principle:

to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses.

Put simply, ShipMonk helps e-commerce companies stress less and grow more.

Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.


As a Customer Service Liaison, you play a crucial role as the intermediary between our client-facing team and warehouse operations.

Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues.

By accelerating information flow, you contribute significantly to enhancing our client's experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.


What you'll do:

  • The Customer Service Liaison will review the status of open work orders and determine which require immediate feedback from either warehouse or from our Happiness Engineers
  • Communicate with the Operations team to relay questions to specific individuals and get answers on behalf of our Happiness Engineers
  • Ensure comprehension of questions and responses
  • The Customer Service Liaison will enter updates into the system
  • Conduct periodic warehouse location checks, assist in departments as necessary to help complete priority task
  • Communicate with clients to define the scope and manage the success of Special Project requests, enabling operations to align and execute effectively.

What you'll need:

  • The Customer Service Liaison will use hands and fingers to operate a desktop computer keyboard or other office equipment.
  • Lifting, carrying, and/or pushing objects
  • Reaching with hands and arms
  • Stoop, kneel, or crouch
  • Able to lift 50 pounds
ShipMonk is an equal opportunity employer.

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicalsPosition Summary:Customer Service Representative (CSR) functions as the liaison between BWAY Corporation and its customers. Handles all customer orders...

  • Employer Liaison

    1 week ago

    Brampton, Ontario, Canada ACHEV Full time

    At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...

  • Employer Liaison, Employment Services, Brampton

    1 week ago

    Brampton, Ontario, Canada ACCES Employment Full time

    Employer LiaisonProgram: Employment ServicesLocation: BramptonContract Length: 1 Year with Opportunities for ExtensionACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario and Canada. ACCES helps more than 40,000 job seekers each year at seven locations in the...

  • Officer-court Liaison

    1 week ago

    Brampton, Ontario, Canada Peel Regional Police Full time

    The Officer-Court Liaison is responsible for performing a variety of functions related to the safe and efficient operation of the court. The Court Liaison Officer (CLO) position are Special Constables that are sworn peace officers registered with the Ministry of the Solicitor General.Responsibilities:RESPONSIBILITIES:Aids in the efficient and effective...

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Peridot Supply Full time

    About usPeridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry.ObjectivesA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • York Court Support Liaison

    1 week ago

    Brampton, Ontario, Canada EFRY Hope and Help for Women Full time

    Fry Hope and Help for Women Dedicated leader providing hope and help to women and girls at risk.EFry Hope and Help for Women empowers women and girls through a trauma-informed, inclusive, and gender responsive lens. Our client-focused approach strengthens emotional, cultural and social well-being through prevention, support, reintegration, and advocacy.York...

  • Medical Science Liaison, New Products

    1 week ago

    Brampton, Ontario, Canada Sun Pharma Canada Inc Full time

    Title:Medical Science Liaison, New Products**: Date: Apr 26, 2023 Location: Sun Pharma Canada Inc Company: Sun Pharma Canada IncSun Pharma Medical Science Liaison, New ProductsMedical Science Liaison, New Products Overall Objective:The Medical Science Liaison (MSL) is responsible for providing a variety of external and internal customers with medical and...

  • Employer Liaison, HR Connections, Brampton

    1 week ago

    Brampton, Ontario, Canada ACCES Employment Full time

    Employer LiaisonProgram: HR ConnectionsLocation:Brampton:Contract Length: 1-Year with Opportunities for Extension:ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario and Canada. ACCES helps more than 40,000 job seekers each year at seven locations in the GTA....

  • Employer Liaison, Digital Marketing Strategies for

    1 week ago

    Brampton, Ontario, Canada ACCES Employment Full time

    Employer LiaisonProgram:Digital Marketing Strategies for Canadian Businesses:Location:Brampton:Contract Length: 1 Year with Opportunities for Extension:ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers...

  • Employer Liaison, Connecting to Careers in Advanced

    1 week ago

    Brampton, Ontario, Canada ACCES Employment Full time

    Employer LiaisonProgram: Connecting to Careers in Advanced Manufacturing1-year Contract with Opportunities for ExtensionLocation: BramptonACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers each year at...

  • Customer Service

    1 week ago

    Brampton, Ontario, Canada D Light Inc. Full time

    Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Work...

  • Customer Service

    1 week ago

    Brampton, Ontario, Canada D Light Inc. Full time

    Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Work...

  • Customer Service Manager

    1 week ago

    Brampton, Ontario, Canada str8firefarms Full time

    We are looking for an experienced and motivated Customer Service Manager to join our growing team at str8firefarms in Brampton, Ontario, CA. As a Customer Service Manager, you will be responsible for providing outstanding customer service and support to our customers on a daily basis. You will also develop strategies to proactively facilitate customer...

  • Customer Service Supervisor

    1 week ago

    Brampton, Ontario, Canada GFL Environmental Inc. Full time

    The Customer Service Supervisor will coordinate, direct, control and monitor the Corporate customer service duties at the home office and provide supervision and leadership to the customer service team. Oversee professional, efficient completion of customer service functions at the home office Corporate call center. Provide backup support to the Billing &...

  • Service Technician Lead, Commercial

    1 week ago

    Brampton, Ontario, Canada Service Experts Canada Full time

    Overview:Commercial HVAC Service Technician, LeadReports To:General Manager and/or Operations ManagerStatus: Full-time, RegularCategory: ServiceLocation Name: GTA CommercialLocation Address: Niagara, ONJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing...

  • Customer Service Associate

    1 week ago

    Brampton, Ontario, Canada str8firefarms Full time

    We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a...

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Nestle Full time

    Position SnapshotBusiness areas: Nestlé CanadaJob title: Customer Service RepresentativeLocation: Brampton, Ontario**Grade 10Position SummaryWe are looking for a Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers...

  • Customer Service Associate

    1 week ago

    Brampton, Ontario, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Customer Service Representative

    4 weeks ago

    Brampton, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional...

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional...