Customer Service

2 weeks ago


Brampton, Ontario, Canada D Light Inc. Full time

Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied.


  • Learn to identify customer needs or desires in order to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.
  • Learn about the products inside and out to be able to answer any questions from customers.
  • Help customer to do troubleshooting with electronics products over the phone and store.
  • Making sure that keep the store clean according to the company policy.
  • Sell products and services based on customer needs
  • Perform aftersales service activities (invoicing, relocations, general information, solving customers' problems or referring them to the appropriate department)
  • Verify customers' level of satisfaction
  • Retain customers who want to cancel or reduce their products and services
  • Manage customers' administrative files
  • Occasionally solicit current customers and potential customers
  • WILLING TO WORK IN MISSISAUAGA AND BRAMPTON LOCATION

Start date:

ASAP

Job Types:
Part-time, Permanent

Salary:
$16.00-$19.50 per hour

Benefits:

  • Casual dress
  • Onsite parking
  • Store discount

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime
pay

  • Tips

Work Location:
One location
  • Customer Service

    2 weeks ago


    Brampton, Ontario, Canada D Light Inc. Full time

    Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Learn to identify customer needs or desires in order to recommend the appropriate product or service. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Work...


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