ServiceNow
2 weeks ago
Insight Global is seeking a talented ServiceNow professional to join their team for a 1-year contract in downtown Calgary. The role offers the possibility of extension or conversion, and the work schedule includes 3 days per week in the office.
Key Responsibilities:
- Provide expert guidance and support for ServiceNow implementations and development efforts
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Configure and customize the ServiceNow platform to align with business needs
- Develop automated workflows and scripting to enhance efficiency and automate processes
- Ensure adherence to ITIL, ITSM, ITOM, GRC, and CMDB standards
- Deliver training and mentorship to team members on ServiceNow architecture and development best practices
- Identify and propose enhancements to ServiceNow processes and procedures
- Stay updated on ServiceNow features and best practices to implement in the environment
Requirements:
- Over 10 years of Information Technology Consulting experience with a focus on ServiceNow for at least 7 years
- Strong knowledge of ServiceNow architecture, development, and best practices
- Hands-on experience with ServiceNow ITSM, ITOM, and other applications
- Familiarity with ITIL, GRC, and CMDB standards and workflows
- ServiceNow certification is a plus
- Excellent communication and collaboration abilities
- Capable of working autonomously and in a team setting
- Previous experience as a Business Analyst
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