Servicenow Business Analyst

2 weeks ago


Calgary, Alberta, Canada ATB Financial Full time

Our bottom line is different.
There's something special about working at ATB, and it's been recognized on every top employer list that matters.

Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department:
Technology Service Optimization

Job Number:
REQ6518

Location:
Calgary or Edmonton, AB (Hybrid)

Paygrade:
K-OTH

System Title:
Business Analyst 6

Positions available: 1

Leader Name:
Joe Thiongo

Work Arrangement:

Hybrid: You'll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.


As ATB's next ServiceNow Business Analyst, you will be responsible for gathering requirements, facilitating workshops, and serving as a liaison between the business and development teams. You will create test plans, and conduct manual and automated testing. Your role encompasses driving the entire software development lifecycle (SDLC), troubleshooting production issues, implementing enhancements, and ensuring the delivery of high-quality working products

Responsibiliies:

  • ServiceNow platform requirements gathering for enhancements/bugs/new projects
  • Capture business and functional requirements in the form of user stories, use cases, process flowcharts, and other business process modeling techniques
  • Promote ServiceNow best practices and recommend out of the box solutions where appropriate
  • Develop test plans and coordinate system testing
  • Create and maintain process and system documentation

Requirements:

  • Completion of a recognized postsecondary program in Business or Information Technology
  • ServiceNow CSA Certification
  • 57 years of related Business Analysis experience
  • 3 or more years of handson working experience with ServiceNow modules (ITSM, PPM, HRSD, etc) and familiarity with basic ServiceNow platform functionality
  • Knowledge of ITIL practices and IT Service Management
  • Superior attention to detail with excellent written and verbal communication skills
  • Ability to understand complex business needs and adapt appropriately
  • Ability to learn and adapt to new solutions applicable to the ServiceNow platform

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying

Benefits

Be great. Be you. Believe.

What happens next?

Stay in touch


ATB is excited to know you're interested in a career with us Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.

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