Lead Service Management Analyst(Incident Management)

2 weeks ago

Kitchener, Ontario, Canada opentext Full time

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

This position offers staff the opportunity to utilize their analytical, organizational, process development and communication skills daily.


The focus in Major Incident Management and effectively driving the process with speed, clarity and efficiency in mind, while maintaining a high standard to satisfy all audit requirements.


What you are great at:

  • Manage unplanned production outages and ensure all requirements (e.g., managing escalations, communications, driving resolution activities, documentation and availability metrics are in place
  • Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review
  • Maintain clear and concise policy (Audit ready) process documentation
  • Train new IT staff via live video globally
  • Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations
  • Analyzing Data and

Root Cause:
Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement

  • Reporting: prepare/circulate key metrics to Senior Leadership
  • Communication: Professional communications, both verbal and written is vital

What it takes to excel:

  • Service oriented and strong soft skills
  • Strong communication, both written and verbal
  • Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)
  • Strong independent problem solving and decisionmaking abilities
  • Ability to produce effectively while working individually or within a small team with mínimal supervision
  • Capable of working in a challenging and changing environment

  • Incident Analyst, Gtsm

    2 weeks ago

    Kitchener, Ontario, Canada Manulife Full time

    _Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _Working...

  • Route Manager

    2 weeks ago

    Kitchener, Ontario, Canada Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management...

  • Financial Data Analyst Co-op, Slc Management

    2 weeks ago

    Kitchener, Ontario, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Analyst, Private Fixed Income Operations

    2 weeks ago

    Kitchener, Ontario, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Security Analyst - SIEM: Req id: Waterloo, ON, CAOPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and...

  • Security Incident Response Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Oracle Full time

    The Senior Security Incident Response Analyst is tasked with supervising our security tools, performing investigations of raised notable events, and performing our processes. This role will also be responsible for supplying the SOC Security Tools and detection roadmaps and collaborating with the SOC Management team and external teams on key initiatives. ...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Security Analyst: Req id: Waterloo, ON, CA Richmond Hill, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Upon successful...

  • Service Desk Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Wilfrid Laurier University Full time

    Date:Jun 12, 2024Location: Waterloo, CACompany:Wilfrid Laurier UniversityDepartment: Information and Comm. TechnologiesJob Type: ContinuingFull-time/Part-time: Full Time (>=1249 hrs/year)Campus: WaterlooReports to:Manager, ICT Service Desk & Technical SupportEmployee Group:WLUSAApplication Deadline: June 18, 2024Requisition ID:7555Wilfrid Laurier University...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Security Analyst

    6 days ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Assistant General Manager

    2 weeks ago

    Kitchener, Ontario, Canada Centurion Asset Management Full time

    Who We AreCenturion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...

  • Senior Property Manager

    2 weeks ago

    Kitchener, Ontario, Canada Centurion Asset Management Full time

    Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...

  • Senior Property Manager

    4 weeks ago

    Kitchener, Ontario, Canada Centurion Asset Management Full time

    Who We Are Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...

  • Lead Service Desk Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Service Desk Analyst: Req id: Waterloo, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Provide Audio/Video (AV) support,...

  • Specialist, Private Fixed Income Operations

    2 weeks ago

    Kitchener, Ontario, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Live-in Resident Manager

    2 weeks ago

    Kitchener, Ontario, Canada Terracorp Management Inc Full time

    Auburn Group of Companies has enjoyed success in the real estate industry for over 60 years. Our multifaceted company is known throughout southwestern Ontario for Auburn Developments a successful real estate development company, Auburn Homes for one and two-story condos, TerraCorp Management for residential and commercial property management, and Stonerise...

  • Lead Product Manager

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Product Manager (IoT): Req id: Waterloo, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.Work with a talented and diverse team developing IoT...

  • Lead Business Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from...