Lead Service Desk Analyst

2 weeks ago


Kitchener, Ontario, Canada Open Text Corporation Full time

Lead Service Desk Analyst:

  • Req id: Waterloo, ON, CA
    OPENTEXT
  • THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Provide Audio/Video (AV) support, including; meeting support, equipment repair, event support, training and maintain relevant records.

You Are Great At:

  • Sets up and calibrate equipment for use.
  • Support various meetings, including large scale events.
  • Provide instructions/guidance for the operation of equipment to end users where required.
  • Identify causes for AV problems and resolves the issues.
  • Work closely with AV partners and service providers where advanced troubleshooting is required.
  • Performs other related duties as assigned.

What It Takes:

years of relative experience

  • Customer service orientation and interpersonal skills
  • English communication skills, both written and verbal
  • Skills supporting a highly distributed and mobile customer environment
  • Ability to interface confidently with executive and external customers
  • Strong problem solving and decisionmaking abilities; independently
  • Ability to work individually as well as contribute to a global team environment
  • Advanced troubleshooting and technical knowledge of systems (e.g., Microsoft and Cisco).
  • Capable of handling a challenging, realtime environment with strong and quick troubleshooting capabilities
  • Organized with an ability to manage and prioritize multiple projects and team responsibilities in a fastpaced environment
  • Standard 40hour work week with regular business hours of 8:30am
  • 5:00pm EST
  • Minimal may be required

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