Technical Support Agent

1 week ago


Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years

Work setting:

  • Consulting firm
  • Private company, corporation or industry

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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