Implementation and Service Specialist

1 week ago

Toronto, Ontario, Canada Hilti North America Full time
Hilti: Implementation and Service Specialist

Job reference: WD-

Implementation and Service Specialist

Greater Toronto Area

What's the role?

The role of the Specialist, is responsible for the 2nd phase of our Tool Services (ONTrack, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

Make outside, face to face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company's position or market share within the territory
Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
Demonstrate consultative selling; convince customers that they have a need for a product or service
Demo Hilti products and services in person, face to face, with customers
Train the customer on Hilti Tool Service Solutions at all levels of the company
Identify the key customer roles and understand their responsibilities and needs; obtain
appointments with entry level decision makers at construction/ industrial companies
Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer's processes
Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long term customer engagement
During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
Represent Hilti in customer's project meetings and follow up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
Additional duties as assigned.

93% of our people say they're proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

In addition to a competitive base salary, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • High School Diploma or GED, required
  • Bachelor's Degree or equivalent work experience, preferred
  • Minimum two (2) years' experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
  • Knowledge of construction methods and practices as they relate to Hilti products, preferred
  • Understanding of entire project team (PM's, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
  • Demonstrated aptitude of cold calling skills at customer offices and jobsites required
  • Ability to thrive both independently and in a team environment
  • Demonstrated ability to develop engaged customer relationships and implement strategic concepts
  • Excellent time and territory management skills
  • Must be persuasive, sales driven, customer focused, and a team player
  • Must be able to build prospects and business relationships
  • Proficient computer skills including MS Office Suite and smartphones
  • Must maintain a professional business appearance in accordance with HNA dress policy at all times
  • Must be able to travel to the U.S. for training, within 1 month of hire date.
  • Vehicle/ Driver's License Requirements:
  • Company vehicle provided for carrying equipment for product demonstration & implementation purposes
  • Must have valid Canadian driver's license and comply with HNA Fleet Safety Policy requirements
  • Responsible prudent care and protection of company assets

Working Conditions:

Normal office conditions as well as simulated jobsite situations/conditions.
Up to 90% domestic travel, required.
Adverse Working Conditions:

Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs
Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
High occurrence of sitting, standing, bending while conducted training exercises
Safety Equipment Required:

Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)
Physical Requirements:

Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

  • Specialist, Implementation

    1 week ago

    Toronto, Ontario, Canada Department Of Education And Early Childhood Development Full time

    Provincial Learning Specialist for the development of the Programme de compétences essentielles (PCE) Services éducatifs francophones The work we do has a positive impact on our communities and helps improve the everyday lives of New Brunswickers. Together, we are over 45,000 New Brunswickers who are passionate problem-solvers, who make a difference and...

  • Service Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada OntarioMD Full time

    Service Implementation SpecialistPermanent Full-TimeJob Band: 4 At OntarioMD, we are on a mission to accelerate digital health for clinicians and patients. With over 14,000 Physicians using our products and services we continue to do our part in empowering practices and enhancing patient care. We value the uniqueness and diversity of our employees and...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada SysAid Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.As we keep growing our Professional- Services team we are looking for an Implementation...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada AlayaCare Full time

    About AlayaCare:AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be...

  • Business and Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Small Business Implementation Specialist page is loaded Small Business Implementation Specialist Apply locations CAN, Ontario - Full Time Remote CAN, New Brunswick - Full Time Remote CAN, Manitoba - Full Time Remote CAN, Saskatchewan - Full Time Remote CAN, Quebec - Full Time Remote time type Full time posted on Posted Yesterday job requisition id JR We are...

  • Implementation Specialist FP&A

    1 week ago

    Toronto, Ontario, Canada Limelight Software Full time

    Opportunity: Implementation Specialist FP&ALocation: Toronto (North York)Limelight is looking for a Implementation Specialist FP&A with experience in planning, forecasting, and reporting to join our team This a great opportunity to combine your finance and technical knowledge.Our cloud financial planning, forecasting & reporting platform automates manual...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada Equifax Full time

    Client Solution Delivery Specialists provide pre and post implementation consulting services to organizations to help their clients maximize value, solve problems and improve business efficiency in the area of Identity & Compliance solutions. Key activities include functional solution design, planning and configuration assistance; client training; account...

  • Implementations Specialist

    1 week ago

    Toronto, Ontario, Canada Givex Full time

    Our Givex Implementation team is expanding We are looking for a driven, dedicated and excited individual who is looking to move their career in a new direction.The Givex Implementation team is responsible to execute client implementations for a variety of Givex products. Some of the main tasks would be performing the setup and configuration of systems such...

  • Implementation Specialist III- 432

    1 week ago

    Old Toronto, Ontario, Canada Everything Full time

    Implementation Specialist III- 432 (Hybrid- Toronto) Jobs in Toronto, Canada You are here :Home Jobs Implementation Specialist Iii 432 Hybrid Toronto Jobs In Toronto Canada Implementation Specialist III- 432 (Hybrid- Toronto) Jobs in Toronto, CanadaAt Emburse our mission is to help make our users' lives and their businesses better. We are dramatically...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada Klir Full time

    Water is arguably the most important resource in the world and yet the industry is notoriously slow at innovating and adopting new technologies that allow them to easily automate endless hours of non-productive admin work from skilled workers. The cost of water is rising as an aging workforce is unable to adapt and multi-million dollar infrastructure...

  • Implementation Specialist FP&A

    1 week ago

    Old Toronto, Ontario, Canada Limelight Software Full time

    Opportunity:Implementation Specialist FP&ALocation:Toronto (North York)Limelight is seeking an Implementation Specialist FP&A with expertise in planning, forecasting, and reporting to join the team. This role offers a fantastic chance to merge financial and technical knowledge.Our cloud-based financial planning, forecasting, & reporting platform streamlines...

  • Manager of Implementation Services

    1 week ago

    Toronto, Ontario, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.The...

  • Specialist, Digital Analytics Implementation

    1 week ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.That's why...

  • Site Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada Cable Leafs Consultancy Inc. Full time $41,184 - $50,336

    Cable Leafs has been delivering Telecommunication and Information Technology services for over 10 years. Our services range from design, install, maintain, decommission, and manage comprehensive telecommunications and IT infrastructures for our customers. Diversity and inclusion are essence of our core values. Career growth and development is another core....

  • Manager of Implementation Services

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI. ...

  • Retirement Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada WTW Full time

    WTW Retirement consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and...

  • Senior Implementation Specialist

    1 week ago

    Old Toronto, Ontario, Canada PocketHealth Full time

    What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience. PocketHealth is a patient-centric platform that enables hospitals and clinics across North...

  • Project Controls Specialist, Implementation

    1 week ago

    Toronto, Ontario, Canada ipss inc. Full time

    Division: Office of the Chief Information Security Officer Salary Range: $122,000 to $158,105 Work Location: 55 John Street, Toronto Job Type:Permanent Full Time Shift Information: Monday to Friday, 35 hours work week JOB SUMMARY Risk Assurance is the internal process or methodology the Office of the CISO (OC) employs to create 'checks' within the City of...

  • Implementation Specialist

    1 week ago

    Toronto, Ontario, Canada Employee by Design Full time

    The Implementation Specialist is a hybrid role, where you'll be supporting our configurations projects as well as deployment of our company's systems for new clients. On the Configurations side of things, you'll be working on our in-house projects and build out tailored POS solutions for our clients. On the other hand, Deployment means you'll be on the go...

  • Project Specialist, Network Implementation

    1 week ago

    Toronto, Ontario, Canada Hire DigITalent Inc. Full time

    Our client in Financial Services is growing their security team and is looking to bring on a Cyber Security Specialist to oversee the Architecture and Engineering of their IAM and PAM environments. This is a permanent, full-time role on a rapidly growing team. Manage and operate IAM and PAM platforms including provisioning, birthright roles, entitlements,...