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Customer Service Co-worker

2 months ago

Ottawa, Ontario, Canada IKEA Full time

Job ID: 227706

Date posted: 23/02/2024

Who you are

  • You have at least 6 months of customer service work experience in retail, distribution, or similar environment
  • Your coordination skills are top notch you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that)
  • You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
  • You are a total peopleperson and can strike up a conversation easily
  • Organization is your middle name(or it should be because you are all for it)
  • You are very comfortable with computers and are generally technologysavvy
  • You are totally cool with working in a physically demanding, fastpaced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

  • Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
  • Stage deliveries for customer pickup, handout orders for click and collect
  • Be aware of daily and weekly service targets
  • Maintain stock accuracy and inventory integrity
  • Stay knowledgeable on IKEA products, instore and online specials, as well as all applicable internal policies and standards
  • Assist your team members with additional duties, as required

Together as a Team


At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

Just So You Know
In the IKEA world, this position is officially referred to as: Home Delivery Co-worker.

Address: 2685 Iris Street, Ottawa, Ontario K2C 3S4.

Part-time: 20-34 Hours / Week (Including Evenings and Weekends)

Pay:
$19.06 / Hour + Benefits after 3 Months (Starting pay may increase depending on experience)

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