Client Solutions Specialist

7 days ago


Dartmouth, Canada Northern Business Intelligence Full time

Why NBI?
Established in 2008 and enjoying double-digit growth for the past 5 years

Clients love us - we enjoy a client retention rate of over 95%

We take a hands-on approach with our clients

Top global Geotab partner

All roles participate in available Shared Success bonus programs

Responsibilities
As a Client Solutions Specialist, you will provide virtual onboarding training for our clients as well as technical support.

You will help our customers by troubleshooting software and hardware issues, configuring reports in excel, providing instruction on software features and providing training.


This opportunity might be for you if:

  • You have post-secondary education or equivalent experience.
  • You have 13 years' experience in a Training, Technical Service or Support role.
  • You possess a strong proficiency in the Microsoft Office Suite, specifically Excel.
  • You have proven customer service experience.
  • You have experience with CRM platforms, preferably Salesforce.
  • Your written and verbal communication skills are strong and professional.
  • You have a high attention to detail and organizational skills.
  • You are Bilingual (French/English)*preferred, but not required.
  • You will work a prescheduled variety of shifts between Monday-Friday, 8 am9 pm (Atlantic Time), based on customer needs. Shiftwork is on a twoweek rotation. The shifts we work are 85, 96, and 129 (with a one hour lunch).

We offer

  • Three weeks paid vacation
  • Paid personal days
  • 11 paid Office holidays
  • Full Technology setup for your role
  • Awesome team environment
  • Free coffee

Work With Us


We're looking for people who are passionate about what they do, who believe in our core values and want to go above and beyond for our customers every day.

If you have a strong work ethic, like to rise to the challenge, are motivated by a job well done, and want to be part of a fast-growing Atlantic Canadian company, we want to hear from you

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