Assistant Outlets Manager

2 weeks ago

Ottawa, Ontario, Canada FAIRMONT Full time

Company Description
Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city.

Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.

A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

What Is In It For You

  • Wonderful company culture our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like our Sustainability Program
  • Comprehensive extended health benefits package
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS
Engaging service, delicious cuisine and distinctive surroundings make every guest experience at Fairmont Château Laurier a truly memorable affair.

Reporting to the Assistant Director of Food and Beverage, the Assistant Outlets Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience - and model exceptional service and leadership skills among your team.


Responsibilities:

Reporting to the Assistant Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • To assist in recruiting and training all Outlet Colleagues
  • Balance operational, administrative and Colleague needs
  • Attend regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Assist in managing the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned
Physical Aspects of Position (included but not limited to):

  • Standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs and ramps

Qualifications

Qualifications:

  • Previous Food and Beverage leadership experience required
  • Previous point of sale system experience required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Excellent written/spoken English is required, as well as good written/spoken French is an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

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