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Associate Customer Support Representative
3 months ago
The Associate Customer Care Representative (ACCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database.
As an ACCR, you will provide customer service support to Ontario producers who use Agricorp's business risk management programs.Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)
Provide data entry for specific customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely manner
Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc
Permanent position
Full time in-office
Location:
Must live in Ontario to perform this role
Post-secondary degree or diploma in a related field (business or agriculture) or equivalent experience
Minimum one to two years' experience in a customer care/contact centre or customer service environment
Quality focused and strong attention to detail
Strong math skills and proficiency in data entry and computer applications
Knowledge of insurance programs (insurance claims and underwriting), financial statements, tax filing and accounts receivables an asset
Understanding of the agricultural industry and government business risk management programs an asset
French language skills an asset
Client focus – Provides service excellence to internal and external clients
Achieving quality results – Focuses efforts on managing one's self to achieve high-quality results consistent with the organization's standards and measures, while managing risk
Program knowledge – Knows and understands the programs and services provided by Agricorp
Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources
These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day.
Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. Apply online