Product Implementation Manager

2 weeks ago

Montreal, Quebec, Canada AssistIQ Full time
At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by empowering providers to generate accurate data and insights on their supply usage. We're building an AI-driven software platform that provides seamless tracking, real-time visibility and actionable insights to healthcare systems, enabling waste reduction and ultimately better value of care and better outcomes for patients.
In the role of Product Implementation Manager, you'll deploy AssistIQ's capture software across various surgical suites and procedural areas in hospitals across Canada and the US. You'll generate learning and leverage best practices, supporting the development of a scalable implementation model that serves our customers.
To be successful, you will be adept at juggling responsibilities in parallel including anticipating and identifying operational risks and mitigations, striking a balance between product and customer priorities while building strong customer relationships.
We would expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential.
Given the dynamic nature of startup life, the role of the Product Implementation Manager is dynamic with priorities evolving regularly.
Plan and execute product implementation at Customers from discovery to live deployment, including but not limited to:
Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities
Identifying product gaps, customer, and internal risks to product implementation
Completing on-site training for end users and ensuring end user acceptance
Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration
Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings
Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements
Continuously improve implementation processes, including:
Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability
Refining implementation playbook and processes, leveraging feedback from customers
Partner with Sales and Customer Success teams to strategize on future deployment / expansion opportunities

Fluent in French and English, both written and spoken
Demonstrated capability for problem-solving, prioritization and project management
Comfortable interacting in a medical environment including operating rooms, cath labs, procedures rooms, etc. Strong communication (verbal, presentation, written) and time management skills
Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable

Flexible health benefits including dental, life insurance and a health spending account
Chez AssistIQ, nous nous consacrons à la création d'une chaîne d'approvisionnement en soins de santé plus efficace et plus transparente en donnant aux prestataires de soins de santé les moyens de générer des données et des informations précises sur leur utilisation des fournitures médicales. Nous développons une plateforme logicielle pilotée par l'IA qui offre un suivi transparent, une visibilité en temps réel et des informations exploitables aux systèmes de soins de santé, ce qui permet de réduire le gaspillage et, en fin de compte, d'améliorer la valeur des soins et les résultats pour les patients.
Vous déployerez le logiciel de capture d'AssistIQ dans diverses salles de chirurgie et domaines de procédures dans les hôpitaux du Canada et du l'États-Unis. Vous générerez de l'apprentissage et tirerez parti des meilleures pratiques, en soutenant le développement d'un modèle de mise en œuvre évolutif au service de nos clients.
Nous sommes intéressés par les candidats qui aiment et sont capables de travailler dans un environnement entrepreneurial au rythme rapide. Votre objectif ultime est de faciliter l'adoption et la mise en œuvre de notre solution par nos clients. Nous attendons de vous que vous vous déplaciez confortablement entre les équipes cliniques (par exemple, les infirmières, les médecins) et les parties prenantes administratives (par exemple, les finances, l'approvisionnement). Le travail d'équipe, le professionnalisme, la confidentialité, la gestion de projet, la compréhension des produits logiciels et la communication sont essentiels.
Compte tenu de la nature dynamique de la vie d'une startup, le rôle est dynamique et les priorités évoluent régulièrement.
assurer la formation sur site des utilisateurs finaux et assurer l'acceptation des utilisateurs finaux
Établir et maintenir des relations positives avec les utilisateurs finaux des produits et communiquer efficacement avec les principales parties prenantes, y compris les équipes cliniques sur site, l'informatique, les responsables, la chaîne d'approvisionnement/la logistique et l'administration
l'évolution du matériel de formation pour les superutilisateurs et les autres équipes cliniques, selon les besoins, dans un souci de normalisation et d'évolutivité
Maîtrise du français et de l'anglais, aussi bien à l'écrit qu'à l'oral
Capacité démontrée à résoudre des problèmes, à établir des priorités et à gérer des projets
Doit être à l'aise dans un environnement médical, notamment dans les salles d'opérations, les laboratoires de cathétérisme, les salles de procédures, etc. Solides compétences en matière de communication (verbale, présentation, écrite) et de gestion du temps
Transparence et inclusivité : Nous agissons avec intégrité, favorisant un environnement propice aux idées novatrices tout en partageant ouvertement nos avancées, nos défis et nos processus décisionnels
Agilité et flexibilité : Nous embrassons la rapidité, remettant constamment en question le statu quo et recherchant une amélioration continue pour nous adapter aux besoins changeants de nos clients et à l'évolution du marché..
Responsabilité sociale : Nous accordons une priorité absolue à l'impact environnemental en faisant des choix responsables et en développant des produits qui contribuent à rendre l'industrie des soins de santé plus durable

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