Customer Service Agent, Communications and Marketing
2 weeks ago
Position Title:
Customer Service Agent, Communications and Marketing (French Services)Status of Employment:
Temporary (STTRC)Position Language Requirement:
FrenchLanguage Skills:
French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)Work at CBC/Radio-Canada
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Unposting Date:
:59 PMYour role
Reporting to the Senior Manager, Engagement Marketing, you will be responsible for providing Radio-Canada users with technical support and customer service by phone, email and chat. You will analyze requests and ask questions to determine the source of problems, establish diagnostics and address user needs. You will follow up with the appropriate people and use a support ticket system to ensure a timely response to user requests.
Your main responsibilities will be the following:
Be willing to work flexible hours (including evenings and weekends, anywhere from 11 a.m. to 9 p.m.).
Please note this is a 12-month full-time expected need.
We are looking for a candidate with the following:
Qualifications:
Post-secondary degree/diploma in computer science, telecommunications, or any other relevant field One (1) or more years' experience performing similar or related duties in a call centre or user support environmentSkills:
Experience with web-based subscriber services and the CRM system an asset Experience in telemarketing, direct marketing, sales and customer service is an asset Knowledge of Zendesk and customer service tools (chatbot) Knowledge of common office software applications, as well as the Microsoft, Apple, Android and Google environments Excellent communication skills, including the ability to convey technical concepts to non-experts and tailor communications to any level of audience Ability to be organized and multitask effectively (dialogue, typing on keyboard, active listening) Ability to be proactive and cooperate effectively with co-workers and partners Ability to be versatile, flexible, independent and adaptable to change Ability to work well under pressure and react in crisis situations Superior French-language skills, spoken and written Tact, courtesy, and interpersonal skills Strong client-service orientationSelected candidates will be tested as follows:
Test on French language Interview Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Primary Location:
1000, Rue Papineau, Montreal, Quebec, H2K 0C2Number of Openings:
1Work Schedule:
Full time-
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