Visitor Facilities Attendant

2 weeks ago

Jasper, Canada Parks Canada Full time
Parks Canada
Jasper National Park of Canada (Alberta)
GS-BUS-02, GS-MPS-04
Anticipatory (Summer 2023) term and seasonal appointments of various durations.
$19.83 to $26.51 per hour (salary under review)
Découvrez le Canada en vous joignant à l'Agence Parcs Canada Parks Canada Website

Closing date: 7 February :59, Pacific Time

Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

  • Applicants can be notified electronically of tests or interviews and results.

Duties:

Visitor Facilities Attendant (Stream 1):
Facilities Attendants play a very important role here in Jasper National Park. They are tasked with cleaning and maintaining Parks Canada Agency buildings/facilities and grounds in all corners of the Park.

Facility Attendants typically work in a team during peak season however, those that work earlier or later in the season will have more independent work.

The right people to fill these positions should take pride in their work, and going the extra mile to contribute to creating memorable experiences for visitors.

As a presence in all regions of the park, Facility Attendants have the opportunity to interact with visitors and answer inquiries, provide direction and represent the Parks Canada Agency at all times in addition to their routine cleaning and maintenance duties.


Visitor Services Attendant (Stream 2):


Campgrounds - Campground Attendants welcome visitors from all over the world, providing information, and education about camping in the national park.

Campground Attendants provide information on a wide variety of topics including camping, fees, safety, weather, trails, day use areas, wildlife, park regulations and policies.

Our team members spend time working outdoors; they are responsible for cleaning facilities, providing minor maintenance, and conducting facility rounds to ensure visitor compliance with park regulations.

Team members are also accountable for collecting fees and keeping accurate financial records.


Entry Gates - As the first line of contact for visitors entering Jasper National Park, Gate Attendants have the privilege of welcoming visitors into the park and setting the tone for their visit.

Gate Attendants at any of Jasper's three gates provide a friendly service to visitors entering Jasper by collecting revenue through the sale of park passes, and providing basic safety and park information.

Gate Attendants work independently for most of their shift but their work contributes to the smooth functioning of a larger team.


Work environment:


Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.


Intent of the process:

Positions to be filled: 50

Information you must provide:

Your résumé.

Contact information for 2 references.

EDUCATION (BOTH STREAMS):
Successful completion of secondary school according to provincial standards or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE (BOTH STREAMS):

  • Cleaning and performing minor maintenance tasks;
  • Interacting with the public; responding to visitor questions/complaints or providing direction.

EXPERIENCE (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):

  • Experience anticipating and detecting incidents of unsafe or improper behaviour, taking action and finding solutions;
  • Experience in handling cash, operating point of sales and performing cash out duties.

KNOWLEDGE (BOTH STREAMS):

The following will be applied / assessed at a later date (essential for the job):
Various language requirements

Information on language requirements

ABILITIES (BOTH STREAMS):

  • Client Focus
  • Providing service excellence to internal and/or external client.


 Concern for Safety
  • Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.


 Initiative
  • Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Problem Solving
  • Identifying problems and the solutions to them.
  • Teamwork working collaboratively with others to achieve organizational goals.

PERSONAL SUITABILITY (BOTH STREAMS):

  • Exercises sound judgment
  • Communicates effectively
  • Takes responsibility
  • Personally connects with people

The following may be applied / assessed at a later date (may be needed for the job):
ASSET ABILITIES (STREAM 2 ONLY - VISITOR SERVICES ATTENDANT):

Conditions of employment:

Reliabi

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