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Manager, P2p Operations and Administration North

3 months ago

Markham, Ontario, Canada BGIS Full time

Who We Are

SUMMARY


The
Manager, P2P Operations and Administration North America **is accountable for accurate and timely processing of invoices and leading the team through process improvement in the P2P cycle.

**KEY DUTIES & RESPONSIBILITIES
**People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.


Specifically, these responsibilities include but not limited to:

  • Full involvement with recruiting talent.
  • Provides mentoring, coaching and guidance to all team members.
  • Objectively recommends compensation adjustments.
  • Manages all aspects of performance.
**Process Development/Internal Controls Adherence

  • Implements changes to improve efficiency of P2P processes and procedures.
  • Responsible for Continuous Improvement in invoice processing methods and ways to decrease processing times.
  • Ensures internal controls are adhered to.
  • Execution of effective invoice resolution process and ongoing monitoring on hold queues.
  • Ensuring all KPIs relating to invoice processing and controllable by P2P are met.
  • Supports the Director, P2P in transitions as needed.
  • Responsible for optimizing process by invoice hold type.
- conducts new or changed systems UAT and introduces to the Resolution team and staff to ensure seamless integration.

  • Generates and compiles processes from multiple work stream sources using various business intelligence tools, industry best practices and information management systems.
  • Recommends and assist in preparing draft policies and procedural documentation in accordance with Corporate standards. Liaises with the Information Technology department to implement new or changed system and resolve technical issues as required.
  • Monitors the maintenance of accurate and complete audit records according to established procedures and reviews audit documentations.
  • Perform selfassessment and ad hoc audits and reporting control deficiencies and policy noncompliance.
**Reporting

  • Engages and proposes the design of reporting in invoice holds and vendors related metrics.
  • Continuously monitors queues and redirects resources to maximize processing time.
  • Supports the AVP in reporting to management of key metrics and works alongside to improve processes that impact those KPIs.
**Analysis

  • Promotes automation using basic programming / advanced data analysis tools.
  • Guides the team is gathering vendor related matters and takes back to the vendor management team.
**Account Engagement

  • Supports the AVP as point of escalations and liaises with account teams to clear issue down to resolution.
  • Strengthens the bench power in current team leads to enable them to manage.
  • Lead on Invoice resolution calls with accounts teams where needed and process improvement by account.
  • Train users in the operation of business tools, processes and procedures.
**Other

  • Advanced stakeholder management and business partnering skills.
  • Onboarding vendors to the supplier portal and ensuring successful utilization of the portal.
  • Ongoing upkeep and maintenance of portal content (User guide, video where applicable).
  • Leads vendor invoice resolution calls as directed by.
  • Drafts processes and procedures.
  • Resolves day to day activities with Team leads and escalates to AVP as needed.
  • Delivers business results to internal teams. Participates in operational client presentations.
  • Conducts vendor communications as needed.
  • Other duties as assigned.
**KNOWLEDGE & SKILLS

  • University degree with 510 years of relevant experience.
  • Fully developed leadership skills to manage a team of individual contributors.
  • Developing quality improvement skills.
  • Proficiency with MS Office.
  • Developing client management and relationship skills.
  • Specialized knowledge in real estate accounting, an asset.
  • Developing knowledge of strategic and operational requirements of client accounts.
  • Excellent teamwork skills.
  • Adept at identifying and resolving issues.

Licenses and/or Professional Accreditation

  • CPA or other Financial Designations would be considered an asset.


At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization.

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success