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Field Service Technician/advisor

3 months ago

Vancouver, British Columbia, Canada Wexxar Packaging Inc Full time
Wexxar is seeking an experienced Field Service Technician/Advisor at our facility in Richmond BC.

What will you be doing?

  • You can effectively install and setup all Wexxar Bel/IPAK machines
  • You will perform Field rebuilds (partial or complete) of Wexxar Bel/IPAK equipment
  • You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer's facility
  • When not traveling you will assist/work with engineering on signoff process, customer FAT's or provide customer tech support
  • Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar Bel/Dekka equipment working in the field
  • Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar Bel/Dekka equipment
  • Advise customer of parts needed; act as a salesperson to recommend parts for purchase
  • Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
  • Sometimes you will be asked to travel on short notice (Customer emergencies)
  • Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
  • Because continuous learning is what we believe in you will continually update yourself on all Wexxar Bel/Dekka products by participating in onsite and offsite training sessions and courses
What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

Our Field Service Technicians also claim daily meal per-diem's and overtime when travelling and because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment

If this sounds like you, we want to connect

  • Technical college/ University Trade Certification (Millwright, Technician) 3 5 years related work experience
  • Experience in a packaging or automation industry is preferred
  • Able to travel within North America 60% of the time
  • Diploma in PLC/ HMI/ Servo Controls or related experience
  • Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
  • Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)
  • Strong analytical and problemsolving skills.
  • Experience working with pneumatics, knowledge of mechatronics
  • Excellent communications and presentation skills, with ability to span both highly technical and nontechnical audiences.
  • Excellent prioritization skills with mínimal guidance and direction.
  • Must have a valid passport and able to travel to and within the USA and Canada
  • Own car required with a valid BC Driver's license
Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.


We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.

You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram

More career opportunities to consider

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

Base Salary range

Min - 75,000

Mid - 80,000

Max - 85,000

Experience:
Preferred

years:
Experience working with pneumatics, knowledge of mechatronics

years:
Diploma in PLC/ HMI/ Servo Controls or related experience

years:
Experience in a packaging or automation industry

Education:
Preferred

  • Technical/other training or better in Electronics Technology or related field

Behaviors:
Preferred

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Preferred

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
  • Work-

Life Balance:
Inspired to perform well by hav