Lead Cashier I

7 days ago

Halton Hills, Ontario, Canada Coach Full time
Coach is a global fashion house founded in New York in 1941.

Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.


A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit
Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Role Description:
Lead Cashier

Responsible for:

  • Creating a lasting impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
  • Act as an ambassador to the Insider Program
  • Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
  • Reading cues and determine customer's needs
  • Perform cashier end of shift audits in partnership with store management
  • Verify/approve/complete return process in accordance with Policy
  • Ensure repairs are processed in accordance with Policy in partnership with management
  • Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
  • Assist in training and development of Cashiers in partnership with management
  • Monitor and report any equipment issues to management
  • Maintaining SKU integrity
  • Maintaining Cashwrap organization and cleanliness
  • Suggesting multiple add‐ons and selling gift cards
  • Maintaining media and cash accurately and in compliance with Policy
  • Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

  • Polite and friendly
  • Positive attitude and energy
  • Takes ownership of role
  • High level of personal and professional integrity
  • Highly collaborative
  • Appropriate sense of urgency
  • Remains balanced and focused and maintains composure under pressure
  • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
  • Comfortable with technology
  • Willingness and ability to learn new technology‐based procedures
  • Understanding of basic computer system operations
  • Ability to handle customer concerns and answer their questions appropriately
  • Ability to partner with management appropriately on customer issues
  • Ability to multitask and prioritize
  • Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
  • Ability to be efficient without compromising customer service
  • Ability to speak knowledgeably and with confidence about product
  • Ability to communicate clearly to a wide variety of customers and overcome language barriers
  • Ability to impact customer decisions
  • Knowledge of when to be flexible and switch gears
  • Knowledge of store policies and procedures
  • Knowledge of and support of the "porter program" policies
Additional Requirements
Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education:
High school diploma or equivalent; college degree preferred.

Technical:

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.


Schedule:

Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).


Note:

This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees
-
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
-
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
-
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and

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