Support Supervisor

6 months ago

Halton Hills, Canada Tory Burch Full time

JOB SUMMARY: As a Tory Burch Support Supervisor, you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities, being a leader in-store.

RESPONSIBILITIES
- Operational Excellence
- Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
- Accurately process all POS transactions and capture of customer information.
- Have a proper understanding of the radio communication and all technology tools used in the store. Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
- Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Assist with store maintenance needs and supply ordering.
- Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
- Properly print tickets in WebIM.
- Protect our assets by adhering to all loss prevention policies and procedures.
- Detail oriented with ability to multi task and prioritize work to produce desired outcomes
- Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic. Demonstrate a high degree of maturity and integrity.
- Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
- Identify opportunities to support the team in delivering a transformational experience.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience
- Lead by example to create an environment that consistently delivers transformational customer experiences.
- Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
- Ensure a high level of customer service through extensive product knowledge and product ownership.

EXPERIENCE :2-4 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus. REQUIREMENTS
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
- Must be able to submit verification of legal right to work in Canada
- Must be at least 18 years of age

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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