Lead Employee Experience Designer

1 week ago

Old Toronto, Ontario, Canada Finance Professionals Inc. Full time
JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration:6 months

Our client a leading financial institution in Downtown Toronto is looking for aLead Employee Experience Designertotransform the employee experience and supercharge the 'Human' in Human Resource.The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:
  • Provide strategic experience design framing, planning and support to partners with the goal to design employee experiences and solutions that sit at the sweet spot of end-user desirability and business impact.
  • Plan and support employee-centered design research activities to define current state areas of opportunity and map ideal future experiences.
  • Work closely with leadership, fellow designers, and the broader HR team to provide direct guidance, expertise and coaching on experience design leveraging our employee experience design process and standards.
  • Be a champion for employee-centered business relevant solutions that resonate with users and drive desired performance and outcomes to achieve business impact.
  • Develop and deliver strategic presentations to tell compelling stories, which include writing, thoughtful image finding, and designing visual information in a digestible and engaging way.
Must-Have Skills:
  • Passion for learning about people, behavior, and the worlds they inhabit, and an unsatiable curiosity to understand the motivations that lie beneath.
  • Demonstrable experience in creating strategy for design and delivery to empower the business, while keeping user needs at the core.
  • Technically proficient with a variety of Design methodologies, including Service Design, UX Research, workshop design & facilitation, and UX/UI.
  • Comfortable working on ambiguous problems with multidisciplinary teams in a fast-paced and dynamic environment.
  • Ability to comfortably switch between the details of the data and the bigger picture.
  • Ability to synthesize research into clear insights that can persuade diverse internal stakeholders of their relevance and importance.
  • Ability to create, sell and execute design strategy and research approaches appropriate to the scope of a given engagement.
  • Experienced facilitator of cross-functional collaboration. Ability to create spaces to consider different perspectives and create alignment and shared ownership between stakeholders.
  • Design process expert that coaches teammates in times of ambiguity and defines milestones and activities to move the work forward.
  • Establishing trust and building environments where employees feel safe to share experiences.
  • Comfortable challenging the status quo to build new and innovative ways forward.
  • Strong project management and stakeholder management capabilities.
  • Showcase great storytelling and communication skills, whether on paper or in person.
Nice-To-Have Skills:
  • Bilingual (French and English)
Soft Skills Required:
  • Excellent Communicator
  • Good stakeholder management
  • Createimpact without authority
  • Innovative and collaborative
  • Buildtrusted relationships
Education:
  • Graduate degree in Design, Psychology, Human Factors, Industrial Design, or comparable work experience.
Finance professional is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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