Sr. Employee Experience Designer

1 week ago

Toronto, Ontario, Canada Raise Full time

Duration: Approximately 6 months

Hybrid Position: 2/3 days a week working onsite in Toronto

About the Department:

The Migration team is being established as part of the Cash Management group within the 'Business Deposits & Treasury Solutions' division of Business Financial Services (National Office).

Responsibilities:

If you are truly passionate about design and believe work experiences can be enhanced, here is a fantastic opportunity for you. Join a rapidly growing and prominent team dedicated to merging the two elements in one of Canada's largest and most diverse organizations.

We aim to revolutionize the employee experience and inject a strong 'Human' element into Human Resources. In this pivotal role that can redefine HR practices, you will contribute to implementing a journey-based approach to designing employee experiences. Collaborating with top executives, you will help shape the future of Employee Experience in a global organization that serves over 90,000 employees. By offering coaching, strategic advice, and practical design services, you will play a key role in defining the vision, purpose, and results of the newly established Employee Experience department.

Join a vibrant design team that values the significance of enjoyment in the workplace, the power of collaboration for achieving impactful outcomes, and the essence of human-centered focus in fostering organizational excellence.

Key Responsibilities:

  • Provide strategic guidance in experience design planning to partners for developing employee experiences and solutions that blend user desirability with business effectiveness.
  • Lead and support employee-centric design research initiatives to identify current opportunities and envision ideal future experiences.
  • Collaborate closely with management, fellow designers, and the wider HR team to offer direct counsel, expertise, and training on experience design using our standardized employee experience design process.
  • Promote business-relevant, user-centered solutions that resonate with employees, driving desired performance outcomes and business success.
  • Create and deliver persuasive presentations that narrate compelling stories through adept writing, thoughtful visual selection, and engaging visual communication.

Qualifications for Success:

  • Passion for exploring human behavior, motivations, and their environments, coupled with an insatiable curiosity for comprehending underlying drives.
  • Demonstrated expertise in devising design and delivery strategies that empower businesses while prioritizing user requirements.
  • Proficient in various Design methodologies such as Service Design, UX Research, workshop facilitation, and UX/UI.
  • Adept at tackling ambiguous challenges within multidisciplinary teams in a fast-paced, dynamic setting.
  • Capable of transitioning seamlessly between data intricacies and overarching objectives.
  • Proficient in synthesizing research findings into clear insights that can convince diverse internal stakeholders of their significance.
  • Skilled in crafting and implementing design strategies and research approaches tailored to project scopes.
  • Experienced in facilitating cross-functional collaboration to foster diverse perspectives and achieve alignment and shared responsibility among stakeholders.
  • An expert in the design process who guides team members during uncertain times, establishing milestones and tasks to drive progress.
  • Builds trust and nurtures environments where employees feel comfortable sharing their experiences.
  • Challenges the conventional methods to establish innovative pathways.
  • Demonstrates strong project and stakeholder management skills.
  • Exhibits exceptional storytelling and communication abilities, whether written or verbal.
  • Possesses a postgraduate degree in Design, Psychology, Human Factors, Industrial Design, or relevant professional experience.

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