Associate Field Service Representative

1 week ago

Golden Horseshoe, Canada Stryker Group Full time
Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doHere, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks –liketuition reimbursement and a wellbeing program (*Benefits vary by country)

Travel Percentage: 40%

Come join Stryker, one of the world's leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine

Who We Want:

Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvements across the business.

What You Will Do:

At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you'll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. This position is responsible for providing technical field service support that exceeds our customer expectations.

The person taking the Field Service Representative role will spend most of their time in four key areas:

  • Traveling between hospitals based on assignment of service requests.
  • Troubleshooting and resolving customer and product issues.
  • Building positive relationships with Stryker customers.
  • Documenting service results to maintain accurate quality records.

Additional responsibilities include:

  • Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
  • Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.
  • Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
  • Provide post-sale in-servicing on equipment operation and maintenance.
  • Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.
  • Follow all administrative duties, complete all necessary paperwork, and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner.
  • Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration.
  • Workload includes extensive travel in Ontario with up to 40% of out of province travel.

What You Need:

Required:

  • Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience

Preferred:

  • University Degree

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available
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