Field Service Technician

3 weeks ago

Golden Horseshoe, Canada Quench Full time

Quench Field Service Profile

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on ourfiltered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includesinstallations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

What you are great at doing:
  • Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
  • Completing assigned installation and service routes in an efficient manner.
  • Troubleshooting product for required repairs.
  • Communicating with your supervisor, customer service, dispatch, and other team members.
  • Following company inventory and tracking procedures.
  • Completing necessary paperless and paper-based procedures
  • Promoting and practicing proper safety procedures and correct use of company tools.
  • Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
  • Visually inspect for leaks and malfunctions
  • Following company and customer safety policies andprocedures
  • Maintaining and complying with company vehicle maintenance policy andprocedures
What you need to be successful:
  • Accredited high school diploma, business or trade school, or GED required.
  • Must possess a valid driver’s license and with acceptable driving record.
  • Must be able to pass pre-employment tests, including background check, criminal records, driver’s record check.
  • Basic computer skills.
What you bring to the team:
  • A strong mechanical aptitude and problem-solving skills.
  • Strong interpersonal skills, and a focus on customer satisfaction.
  • Basic plumbing and construction knowledge is an asset.
  • Water or Coffee systems experience is desirable.
Physical Requirements:
  • Ability to maintain proper attendance and punctuality standards.
  • Capable of lifting, pushing, and pulling up to 70lbs.
  • Capable of ascending/descending ladders.
  • Working in kneeling, crouching, or bending positions.
  • Able to work with hand and power tools.
  • Work in high places and noisy, hot, cold, and tight environments.
Benefits & Perks
  • Company vehicle, fuel card & phone
  • Health, Dental, Vision Benefits
  • Life Insurance
  • Disability Coverage
  • RRSP Matching Program
  • Generous Vacation and Leaves Policy
  • Employee Referral Bonuses
  • Hands-on training
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