Services Manager

1 week ago

Kitchener, Ontario, Canada University of Waterloo Full time

Overview:


The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association.

These services are used and accessed by thousands of undergraduate students each day.

From the Campus Response Team providing medical first aid to over 100 events a year, to the Student Food Bank servicing thousands a year, this role is responsible for all operated services accessible by and catering to 35,000+ students a year.

The Manager is responsible for the day to day development, administration and evaluation of the programs, events and activities offered by the services.

The Services Manager develops student leaders by supervising, mentoring and training undergraduate students in areas of their Service, including volunteer management & recruiting, financial management, program delivery and evaluation.


Responsibilities:

Program Management & Service Delivery

  • Provide day to day management oversight for the successful delivery of all Student Run Services within the UW campus community
  • Ensure Services are meeting the students' needs and filling on campus service gaps
  • Stay current in today's challenges students face in postsecondary institutions and modern approaches in servicing them to make their university experience meaningful
  • Optimizes efficiencies and improves systems within all services such as creating effective communication channels and implementing and managing controls for all assets under the Services control
  • Act as a staff resource to all Services for event planning advisory or program development
  • Provide mentorship to Service Coordinators and Student Services Executives on goal setting/planning and successful program delivery
  • Plan and implement interdepartmental initiatives that promote and enhance the Student Engagement portfolio (Clubs, Services, Special Events and Orientation)
Financial & Resource Management

  • Developing and managing the annual Student Services operating budget of $115k+
  • Financial supervision and budget planning for each Student Service
  • Authorizing expense requests, ensuring accountability for all revenues and expenditures
  • Managing the space and storage facilities for all Student Service offices, ensuring that services have sufficient, maintained and accessible space for the success
  • Managing and safeguarding the inventories of equipment and supplies
Volunteer Management & Maintaining Relationships

  • Manages the recruitment, training, evaluation and succession of all volunteer service coordinators
  • Serves as a liaison between Services and relevant university administrators and partners
  • Fosters relationships with members of both the on and off campus community in order to build and grow a sustainable Service program
  • Provides support to services, representing marginalized groups of people with sensitivity, understanding and care
  • Predict, assess and manage all conflicts arising from within each Service as well as conflict from outside agencies relating to our Services to ensure a positive work environment.
  • Promote consensusbased work with campus partners, student and community groups
Risk Assessment & Compliance

  • Provide risk analysis for new events and programs to highlight overall organizational risk on new initiatives including financial, resource and safety
  • Ensures all Services operate in compliance with all WUSA and University policies and procedures and relevant municipal bylaws, and provincial and federal legislation including, but not limited to: Regional food safety protocols, municipal noise bylaws, the Employment Standards Act, Accessibility for Ontarians with Disabilities Act, and the Privacy Act
  • Responsible for mitigating risk within operations reducing personal injury and damage to the reputation of the University and Waterloo Undergraduate Student Association for all Service events

Qualifications:

  • Postsecondary University education in Recreation, Human Resources, Business or related field. An equivalent combination of education and/or experience may be considered.
  • An equivalent combination of education and/or experience may be considered
  • 3+ years experience with increased responsibility within a student service environment
  • 2+ years experience leading, mentoring and building consensus with diverse and varied opinions and goals
  • 2+ years experience in basic financial management including managing budgets of $100k+
  • 3+ years experience managing volunteers and developing student leaders
  • A high level of professionalism, a positive attitude, and a proven ability to meaningfully engage with a variety of equity seeking groups
  • A high degree of interpersonal acumen, with demonstrated relationshipbuilding capacities
  • The ability to develop and execute training on equityfocused issues, including compliance matters
  • Must be familiar with conflict management theories and demonstrated ability to effectively build consensus
  • Profession

  • Manager, Patient Services

    1 week ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:MANAGER, PATIENT SERVICES - WELLINGTON COUNTY GEOGRAPHYStatus: Permanent, Full TimeGeography: Wellington CountyCompetition Number: 23-A-004Closing Date: Monday March 13, :30pm)Position SummaryHome and Community Care Support Services Waterloo Wellington is currently recruiting for an accomplished leader in the role of Manager, Patient...

  • Services Manager

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview Term: 2 Years The Services Manager is directly accountable for the overall success of the student operated services operated by the Waterloo Undergraduate Student Association. These services are used and accessed by thousands of undergraduate students each day. From the Campus Response Team providing medical first aid to over 100 events a...

  • Service Manager

    1 week ago

    Kitchener, Ontario, Canada Golden Windows Full time

    Position Summary:We are looking for a Service Manager who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.Essential Duties: Service Department Oversight_ Manage all Service personnel and processes to ensure they align with the organization's goals, standards, and customer...

  • Service Manager

    1 week ago

    Kitchener, Ontario, Canada GoRight Fleet Solutions Full time

    We are looking to hire a Service Manager at our Kitchener location, and we are seeking a Service Manager with process improvement and people management experience to lead our Kitchener Truck and Trailer Shop.Shift: Monday to Friday; Day ShiftWhat's in it for you? Comprehensive Benefits featuring 100% reimbursement on medical and dental, vision, AD&D,...

  • Manager, Counselling Services

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview:Reporting to the Associate Director, Counselling Services (AD), the position of Manager, Counselling Services (MCS) encompasses supervisory responsibilities of a multidisciplinary team of approximately 10 members each, along with administrative and clinical responsibilities for the department which assists in enabling Campus Wellness to accelerate...

  • Mechanical Service Manager

    1 week ago

    Kitchener, Ontario, Canada Roberts Onsite Inc Full time

    The Roberts Onsite team is growing. If you are a committed, enthusiastic, and driven professional searching for a dynamic and fulfilling career that focuses on providing exceptional service, this position is for you. The Mechanical Service Manager position is located in Kitchener, Ontario and reports directly to the Mechanical Manager.A Little About You:You...

  • Service Office Manager

    1 week ago

    Kitchener, Ontario, Canada Golden Windows Full time

    Position Summary:We are looking for a Service Office Manager who takes pride in the results they deliver, cares about making a difference and understands how rewarding working with a great team can be.The position, under the direction of the VP Operations, is primarily responsible for the supervision of the Field Service & Installation Supervisor, Customer...

  • Community Manager/junior Property Manager

    1 week ago

    Kitchener, Ontario, Canada Hazelview Properties Services Inc. Full time

    Community ManagerWHO YOU AREWe look for individuals who share a passion for excellence in what they do and are genuinely driven to provide above and beyond service. They provide a personalized and extraordinary experience to our residents and prospects while working with a team that is built on mutual respect, collaboration, and exceptional service...

  • Manager, Service Coordination

    1 week ago

    Kitchener, Ontario, Canada City of Kitchener Full time

    Manager, Service Coordination & Improvement (Financial Services)Competition NumberJob Code1448Posting DateMarch 7, 2024Closing DateMarch 31, at 6:00pm)Job StatusPermanent Full-TimeThe City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener...

  • Manager, Service Desk

    1 week ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:The Senior Manager, Service Delivery will oversee Service Desk operations within the...

  • Customer Service Representative

    1 week ago

    Kitchener, Ontario, Canada ACUTE Environmental Services Full time

    Customer Service RepresentativeACUTE Environmental and Safety Services Inc. is looking for an experienced, career-minded Customer Service Representative whois responsible for serving customers in person and via the telephone.The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions, such as invoicing...

  • Client Service Manager

    1 week ago

    Kitchener, Ontario, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Mobilisation Project Manager

    1 week ago

    Kitchener, Ontario, Canada Bouygues Energies & Services UK Full time

    Mobilisation Project Manager:Bouygues Energies & Services Solutions - Waterloo - Becket HouseWe have a great opportunity for a Business Transformation Project Manager to join our highly successful Mobilisation team in FM.Bouygues Energies & Services FM works in partnership with our clients, providing bespoke facilities management and energy services across...

  • Client Service Manager

    1 week ago

    Kitchener, Ontario, Canada BFL CANADA Full time

    We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Professional Services Manager

    1 week ago

    Kitchener, Ontario, Canada Magnet Forensics Inc. Full time

    Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Grayshift...

  • Service Delivery Manager

    1 week ago

    Kitchener, Ontario, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Field Service Technician

    1 week ago

    Kitchener, Ontario, Canada MBI I.T. Services Full time

    INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT? We are currently hiring for a contract I.T Field Service Technician job in Kitchener, ONPosition Overview:You must have 2-4 years of experience in this role and have a strong knowledge of Windows 7. Experience in Desktop Support, Laptops, Servers, Printers, Hardware Support, and iMac.POS experience is a...

  • Bell District Manager

    1 week ago

    Kitchener, Ontario, Canada Premium Retail Services Full time

    Premium Retail Services is one of North America's leading outsourced sales and marketing providers and an Authorized Marketing Agency for Bell Canada. We're looking for passionate, outgoing individuals to join our Bell Canada neighbourhood marketing team as a Bell District Manager. Essential Skills: Passionate about leading and developing strong sales...

  • Manager, Counselling Services

    1 week ago

    Kitchener, Ontario, Canada Wilfrid Laurier University Full time

    Date:Nov 21, 2023Location: Waterloo, CACompany:Wilfrid Laurier UniversityDepartment: Dean of Students Office - WaterlooJob Type: ContinuingFull-time/Part-time: Full Time (>=1249 hrs/year)Campus: Waterloo & BrantfordReports to:Director, Student Wellness Centre, Waterloo campusEmployee Group: ManagementApplication Deadline:November 30th 2023Requisition...

  • Faculty Services Manager

    1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Overview:Term: 18 monthsThe Faculty Services Manager is responsible for ensuring the accuracy and timeliness of appointments and academic processes for the Faculty of Engineering. This position independently supports governing and administrative councils and committees, and provides support to the senior management team for data management and integration...