Manager, Counselling Services

2 weeks ago

Kitchener, Ontario, Canada University of Waterloo Full time

Overview:


Reporting to the Associate Director, Counselling Services (AD), the position of Manager, Counselling Services (MCS) encompasses supervisory responsibilities of a multidisciplinary team of approximately 10 members each, along with administrative and clinical responsibilities for the department which assists in enabling Campus Wellness to accelerate its journey to achieving wellness for all.


This position will help lead their team to use inclusive, integrative, anti-racist, anti-oppressive, and trauma-informed approaches in all aspects of client-care and employee management, centering employee safety and engagement alongside client-centeredness.

The services provided by the Counselling team focus on campus community mental health, psychological wellness, and safety at the University of Waterloo (UW).

This is vital for the personal and academic success of UW's members.

The Manager, Counselling Services will employ a participatory style of leadership to fortify a culture of caring and achieve cohesion within their team and in all interactions across Campus Wellness.

They are pivotal in working with their teams to create a transformative, future-ready service in a world changed by a racial reckoning, a mental health awakening, and a global pandemic.


The incumbent will work closely with other members of the department leadership team to ensure programs offered to students are contributing to the vibrant student experience and the wellness of our campus community.

This position is responsible for effectively managing staff, policies, processes, and programs involved in the provision of counselling services.


The MCS performs their duties conscientiously and responsibly, adheres to high personal standards of behaviour with students, colleagues, members of the University community and clients of the University, community colleagues and resources, and in a manner consistent with the ethics and responsibilities of their own profession.


Responsibilities:

Multidisciplinary Team Management and Coaching

  • The MCS provides leadership in the development and facilitation of multidisciplinary service delivery teams who provide mental health treatment on campus.

They demonstrate skill in the following areas:

  • Meeting individually with team members for monthly supervision with an emphasis on clinical consultation, case file reviews, and professional growth & development
  • Managing and coaching an allocation of clinical staff, providing a supportiveenvironment that encourages productivity, staff success, as well as efficient and healthy workload management
  • Engaging in effective & equitable recruitment selection procedures and standards
  • Focusing team effectiveness on University of Waterloo goals, and Counselling Services' values of Community, Care and Growth
  • Overseeing the professional training and development of team members, including an emphasis on counsellor development through the career path.
  • Leading with a collaborative, relationship based, growth mindset
  • Facilitating staff annual performance appraisals and addressing performance management needs of staff
Relationships/Partnerships

  • Cultivating and stewarding strong working relationships and partnerships, including:
  • Working closely with others within Campus Wellness and other relevant stakeholders onand off campus to help provide the best programs and services to the students
  • Taking a collaborative approach to developing strategies that strive to achieve theinstitutional vision of a vibrant student experience
  • Creating partnerships with wellness service providers on campus to contribute to acomprehensive wellness strategy for the campus community
Clinical Responsibilities

  • Conduct routine clinical file audits to ensure adherence to ethical and standard practice guidelines
  • Provide on call support to counsellors working evening hours, as a part of a management on call rotation
  • Facilitate monthly clinical supervision meetings with counsellors
  • The MCS provides clinical psychotherapy with individual clients at a reduced clinical load to allowthem to meet their administrative, managerial and coordination responsibilities. It is expected that no more than 25% of the MCS's is devoted to clinical service delivery to allow for an emphasis on staff development at both an individual and team level
Coordination of Specific Responsibilities

  • Each Manager of Counselling Services (MCS) oversees the coordination of and is responsible for one or more areas of Counselling Services.

The coordination responsibilities of this position include:

  • Coordination of Specialized Counselling &

Advocacy Services:

The MCS maintains a thorough knowledge and expertise in equity, anti-racism, anti-oppression, and advocacy as they relate to clinical practice with individuals who have been historically disadvantaged.

The MCS coaches, mentors, clinically supervises, and provides leadership to a team of experienced counsellors specializing in counselling bla

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