Customer Service Mentor

2 weeks ago

London, Ontario, Canada Boardwalk Full time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset.

We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.


Responsibilities:

Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
Provide ongoing feedback to Associates during training including face to face and written testing
Follow-up with new Associates on a weekly basis
Continue to be available as a resource to new Associates after training is complete
Provide feedback to Leader on new Associate training and document the 2, 4, 6 week follow ups in BAPS
Provide Leader with updates regarding the necessity of additional training or recertification
Conduct necessary retraining with existing Associates
Train Associates on new initiatives, programs, procedures as needed
Assist in the development of training guides and/or procedure manuals
Ongoing review and implementation of improvements to mentorship program
Liaise and share with Human Resources / Regional Director regarding the effectiveness of mentorship program
Assist with site coverage as needed
Complete all required administration for the position on a tablet
Special projects and tasks as assigned by the Leader

Experience and Educational Requirements:

Post-Secondary Education required
Strong knowledge of the Residential Tenancies Act
Boardwalk Experience in the position

Technical Requirements:

Microsoft Office experience is an asset
Familiarity with computer tablets is an asset

Non-Technical Requirements:

Ability to communicate effectively in English both written and oral
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Resident Members and surrounding communities
Excellent listening and telephone etiquette skills
Experience dealing with day-to-day business operations, exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Ability to learn quickly, adapt to change and be flexible in nature
Demonstrates a positive attitude, enthusiasm and assertiveness
Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)
Ability to create trust and build lasting business relationships, able to handle sensitive and confidential matters
Exceptional team building and leadership skills, including ability to motivate and lead other Associates in a team environment
Ability to work independently (self-managed) and with other Associates in a team environment
Able to troubleshoot site technical issues
Must have a valid driver's license, vehicle and clean driving record
Willing to travel to multiple sites/cities

Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life


Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life.

Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us


As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities.

This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

- _____________________________
Diversity, Equity and Inclusion Commitment Statement


We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Toget

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