Intake and Triage Facilitator

2 weeks ago

London, Ontario, Canada Fanshawe College Full time
First Section

Posting Number

  • 41047
    Requisition Title
  • Intake and Triage Facilitator
    Internal Posting Closing Date

External Closing Date

  • 08/03/2023
    Open Until Filled
  • No
    Campus Location
  • London
    Department
  • Counselling & Accessibility Services Operations (LRC)
    Employment Group
  • Support
    Pay Details
- $28.56 per hour
Hours of Work per Week

  • 3 Monday to Friday 8:30 a.m. to 4:30 p.m. with occasional evening hours.
    Summary

Working at Fanshawe CollegeNote
:

This is a full-time Support position (35 hours per week) starting August 28, 2023.

Duties**:Under the general supervision of the Manager, Counselling and Accessibility Services (C&AS), the incumbent provides effective front-line customer service for a wide range of student services.

As a member of the front desk facilitator team, the incumbent provides assistance to students and community members, both in-person and virtually, including identifying service needs and providing information, assisting with scheduling appointments, and/or making referrals to other departments and community services.

The incumbent will meet with students in a private setting to listen to their service needs, complete an intake assessment tool, and determine appropriate next steps.

The incumbent may meet with students when they are experiencing emotional distress requiring urgent service and assist with linking to appropriate services and resources (i.e., scheduling brief consultation or counselling appointments, connecting to accessibility services staff, assisting students to complete Early ID, connecting with security or other College staff, providing information about College and community resources, assisting with completing forms and other tasks, etc.).


  • The person in this role is responsible for assuring that all information about College and community resources is kept uptodate and that our brochures and business cards are well stocked. The incumbent is comfortable assisting students/community clients with disabilities, including mental health concerns, as well as individuals with are distraught/escalated and those who are at risk of harming themselves.
    Qualifications
  • Postsecondary 3year diploma/degree in Social Service work, Social Work or a related Human Services program
  • Minimum 3 years' successful customer service experience working in an office and assisting students and clients with diverse issues
  • Experience dealing with clients with mental health concerns and disabilities required
  • Knowledge of College and community resources, including community crisis resources, is an asset
  • Demonstrated strong organizational skills and attention to detail
  • Demonstrated ability to work independently and as a team
  • Demonstrated excellent verbal and written communication skills

General Information

  • While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
  • We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
  • Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

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