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Call Center Representative
3 months ago
WHO YOU ARE
You're not just a Call Center Representative - you're the voice of exceptional service and customer satisfaction. Your passion for building genuine rapport, coupled with your effective communication skills, make you a valued team member. Whether addressing inquiries or resolving issues, your authenticity shines through, creating memorable interactions. At FOX, we're excited to have you join us as a pivotal part of our customer-centric team.
A DAY IN THE LIFE
- Convert incoming customer calls into meaningful service appointments, delivering an authentic and personable experience
- Engage customers with call scripts that resonate and leave a positive impression
- Respond promptly to customer requests, efficiently resolving concerns and promoting the FOX brand
- Cultivate professionalism and rapport, fostering repeat business and creating strong customer relationships
- Participate in training to optimize booking calls and enhance outbound calling skills
- Adhere to the company's customer complaint resolution plan, ensuring swift and favorable outcomes
- Maintain an updated customer database with accurate information for streamlined service delivery
WHAT YOU BRING
- A track record of delivering exceptional customer service and fostering positive interactions
- IT proficiency, strong typing skills, and familiarity with phone systems
- Strong organizational skills with an unwavering commitment to task followthrough
- Excellent verbal and written communication abilities
- A knack for building trust, demonstrating empathy, and creating lasting customer relationships
- Adaptability to a fastpaced, goaloriented environment, contributing both individually and as a team player
- Motivation, flexibility, and a positive outlook that resonates with your team and customers
WHAT'S IN IT FOR YOU
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Competitive Compensation and Bonuses: Rewarding your dedication and hard work with competitive wages and performance bonuses.
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Comprehensive Health Benefits: Access robust health, dental, and vision benefits to ensure the well-being of both you and your family.
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Work-Life Balance: Enjoy a set schedule with no evenings, weekends, or holidays required, allowing you to cherish time with loved ones.
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Birthday "PAID" Holiday: Celebrate your special day with a paid holiday, showcasing our commitment to your well-being.
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Dynamic Work Environment: Thrive in a fast-paced setting, surrounded by a supportive family atmosphere.
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Daily Support and Training: Receive ongoing coaching and training to enhance your skills and foster your professional growth.
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Family-Centered Culture: Engage in fun, company-wide events that foster camaraderie and a strong sense of community.
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Full-Time Employment: Benefit from full-time work, providing stability and consistency.
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Work/Life Balance: Embrace a healthy balance between your work responsibilities and quality time with friends and family.
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Peak Time Flexibility: Occasionally work Saturdays during peak periods, ensuring adaptability while maintaining overall work-life harmony.
ABOUT US
FOX Plumbing Heating Cooling Electrical is more than a company - it's a community dedicated to growth and excellence. With a legacy spanning over two decades, we're a trusted name in the Vernon home service industry. Our team is committed to exceeding expectations, delivering 5-star service, and creating an environment where you can thrive.
As a Call Centre Representative at FOX, you're joining a community that values your contributions and invests in your success.
At FOX, you're not just an employee - you're part of a family that is dedicated to your success and prioritizes your growth.
