Director, Commercial Services

2 weeks ago

Calgary, Alberta, Canada Lloyd Sadd Full time

THE ROLE

As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences. You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients alike.

In addition, you will be directly responsible for planning and directing the commercial operational policies, objectives, and initiatives of the organization. You will bring innovation on the client and employee experience with a focus on collaboration and fostering positive relationships with Advisors and clients alike.

As a Director of Commercial Service, you are a persuasive leader who is not afraid to take risks. You are socially poised, motivating, and a skilled team builder. You:

  • Rally your team with confidence, making decisions and delegating effectively
  • Lead with relationships and take initiative naturally
  • Thrive in a culture of teamwork, taking an approach that is understanding, people-oriented, and persistent
  • Bring innovation to the client and employee experience

WHAT YOU'LL DO:

  • Most importantly, you will lead by example, live our values, and define and build a world-class customer and client experience.
  • Serve as a culture leader, fostering collaboration and unity among teams and sectors to cultivate a community of excellence for our commercial service teams and their clients.
  • Collaborate closely with other senior leaders and executive leadership, providing insights and recommendations to inform strategic decision-making.
  • Recruit, coach, lead, and mentor a team and continually develop diverse talent.
  • Demonstrate an ability to anticipate outcomes and to adjust approaches and services accordingly.
  • Overseeing the planning and execution of commercial operational policies, objectives, and initiatives.
  • Collaborating with cross-functional teams to deliver seamless client experiences.
  • Ensuring client needs are at the forefront of all decision-making.
  • Identifying opportunities for improvement and implementing solutions to enhance client satisfaction.
  • Other duties as required.

WHAT WE REQUIRE:

  • Extensive experience in client service management, preferably in a commercial or financial services environment
  • Strong leadership skills with the ability to inspire and motivate a team
  • Excellent communication and interpersonal skills
  • A track record of driving innovation and implementing successful change initiatives
  • A deep understanding of client needs and the ability to develop strategies to meet those needs
  • A collaborative and people-oriented approach to leadership

If you are a driven, innovative, and people-oriented leader who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

Lloyd Sadd is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

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