Lead Cloud Applications Consultant

2 weeks ago

Kitchener, Ontario, Canada opentext Full time

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:


Lead Cloud Applications Consultant is a technical expert, ensuring customers have confidence that OpenText understands its products; how our customers are using them and how they are optimized in the OpenText Cloud.

They work closely with Cloud Service Manager, local and offshore delivery resources, product support and customer technical teams to ensure customer expectations and service level objectives are met.


What you will be doing:

  • Perform analysis of customer environments and recommend stability, performance and service delivery process improvements.
  • Develop solutions to monitor issues in customer environments. Conduct technical audits and in depth environment health check reviews.
  • Act as lead for all technical aspects of Managed Services delivery for one or more customer engagements in parallel. Responsible for incident resolution, service request fulfillment, problem management, change implementation and project work. Collect, document, analyze and summarize business requirements working with business stakeholders. Validate requirements, prototyping and functionality design, and assist with creation and quality of proposals.
  • Architect, design, develop and implement Opentext based solutions.
  • Address current and evolving customer requirements related to installing, configuring, developing, customizing, upgrading, integrating and migrating various versions of Opentext products.
  • Perform capacity and trend analysis and provide recommendations.
  • Work with Application Servers, Web Servers, Databases, Load Balancers, Firewalls, Internet Tools, SOA, OOD/OOAD and UML.
  • Act as a point of contact for technical escalations, present technical status updates, analysis and recommendations to customer and internal management.
  • Keep Cloud Service Manager informed of all activities, alerting on risks and issues promptly.
  • Identify opportunities to maximize services revenue and margin within customer base.
  • Assist in creating proposals that address current and evolving customer requirements.
  • Mentor and assign tasks to technical team members.
  • Work closely with project and build teams to ensure smooth delivery and proper implementation of customer environments.

You are great at:

  • Bachelor's degree in a technical discipline.
  • Strong understanding of infrastructure and architecture concepts and technologies, demonstrating ability to translate customer and project requirements to Operations and Support teams.
  • Experience in Microsoft SQL and/or Oracle database, Microsoft IIS, IBM Web sphere, Windows server, AIX, using FTP, remote desktop tools, Microsoft Power point, Microsoft Excel and implementing/supporting high availability configurations.
  • Experience working with remote and vendor product support teams.
  • Experience as technical lead in a complex software development project.
  • Proficient at extracting requirements from business users, understanding and presenting technical and business impacts.
  • Communicate effectively and persuasively to varied audiences: technical, nontechnical, senior management, in variety of settings
  • ITIL, Java and OpenText proven professional certification highly desired.
  • Migration/DEMA as a key skill set
  • Flexibility/changing priorities as a soft skill

KEY BEHAVIORS:

  • Solid work ethic with a willingness to work overtime.
  • Works independently with mínimal supervision.
  • Accepts responsibility for outcomes of own and others work.
  • Adapts language, tone, style and format to match the audience.
  • Viewed as someone who is accepted and trusted by clients.
  • Strong customer focus with a passion for delighting customers with exceptional customer service.
  • Represent OpenText in professional manner to customers, partners and OpenText personnel, at all times.
  • Effective at developing influencing strategies and tactics and influencing decisionmakers.
  • Demonstrate assurance when making decisions without being overbearing or condescending.
  • Read situations effectively: when to be assertive, when to hold back, when to escalate.
  • Uses facts constructively to persuade and can defend Opentext position with empathy.
  • Ability to work as a partner with cross functional and product support teams.
  • Ensures project conforms to all OpenText Cloud standards, processes, and procedures
  • Guides implementation team to produce detailed documentation and perform regular documentation updates

  • Cloud & HPC Senior Application Engineer

    1 month ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14101 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Cloud & HPC Senior Application Engineer

    2 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14101 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Cloud & HPC Senior Application Engineer

    4 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14101 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Senior .Net Developer

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX Inc Full time

    Cloud DX is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software. The company'saward-winningsolutionsenable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the most expensive patients in...

  • Cloud Services Developer

    1 week ago

    Kitchener, Ontario, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Lead Product Manager

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Product Manager (IoT): Req id: Waterloo, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.Work with a talented and diverse team developing IoT...

  • Technology Manager, Cloud

    2 weeks ago

    Kitchener, Ontario, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable today. ...

  • Senior Cloud Services Developer

    2 weeks ago

    Kitchener, Ontario, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Cloud Services Developer

    6 days ago

    Kitchener, Ontario, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Cloud Services Developer

    2 weeks ago

    Kitchener, Ontario, Canada SAP SE Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Professional Services Consultant

    2 weeks ago

    Kitchener, Ontario, Canada Magnet Forensics Inc. Full time

    Who We Are; What We Do; Where we're GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their...

  • Software Developer – Cloud

    2 weeks ago

    Kitchener, Ontario, Canada Fi NOW Full time

    You are a skilled and motivated software developer excited to be a part of the smart home evolution. You thrive being part of a small, very talented and motivated team developing the next generation technologies that will change how the world uses WiFi.WHAT YOU'LL DODevelop and maintain scalable cloud servicesCollaborate with external partners and internal...

  • Technology Manager, Cloud

    2 weeks ago

    Kitchener, Ontario, Canada Equitable Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable...

  • Lead Site Reliability Administrator

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Site Reliability Administrator: Req id: Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Sr. Cloud Software Architect

    2 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14399Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive...

  • Sr. Cloud Software Architect

    2 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14399 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Sr. Cloud Software Architect

    4 weeks ago

    Kitchener, Ontario, Canada Ansys Full time

    Requisition #: 14399 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Senior AWS Cloud Infrastructure Developer

    2 weeks ago

    Kitchener, Ontario, Canada Airbus Full time

    Senior AWS Cloud Infrastructure Developer page is loaded Senior AWS Cloud Infrastructure Developer Apply locations Waterloo Gdansk time type Full time posted on Posted 30+ Days Ago job requisition id JR Job Description: Job Summary: We are looking for an experienced Sr. Cloud Infrastructure Developer to join our Architecture and System team and work...

  • Technical Lead

    2 weeks ago

    Kitchener, Ontario, Canada Definity Full time

    Technical Lead - Finance:JobID :6277Category : Technology SolutionsBrand : DefinityRegular/Temporary : RegularFulltime/Parttime : Full TimeLocation : Kitchener, CanadaShare :share to twittershare to facebookshare to linkedinSave jobDefinity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet...

  • Lead Security Analyst

    2 weeks ago

    Kitchener, Ontario, Canada Open Text Corporation Full time

    Lead Security Analyst: Req id: Waterloo, ON, CA Richmond Hill, ON, CAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Upon successful...