Technical Support Specialist

2 weeks ago


Montreal, Quebec, Canada Autodesk Full time
Job Requisition ID #
- 24WD79327
- French job description to follow/La description de poste en français se trouve plus bas_

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Someone to actively engage with Autodesk customers from the Manufacturing community by providing solutions, direction, and general troubleshooting for Inventor Professional.- Do you enjoy solving problems and helping others?- Are you passionate about customer experience?- Are you familiar with Autodesk software like Inventor?

Then we would like to hear from you
- This is a Hybrid-Remote role

based out of the Montreal office.

**Responsibilities**:
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels- Provide prompt and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage- Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management syste- Priority handling and escalation of important issues and monitoring of service level compliance- Document support interactions in a company-wide case management system
- Aperçu du poste- Vous aimez résoudre des problèmes et aider les autres ?- Vous êtes passionné par l'expérience client ?- Vous connaissez les logiciels Autodesk tels qu'Inventor ?

Alors nous aimerions vous entendre

Il s'agit d'un poste hybride à distance basé au bureau de Montréal.

Responsabilités- Résoudre les problèmes des clients signalés à Autodesk par le biais du clavardage, du téléphone, du Web, des forums en ligne et d'autres canaux- Fournir une assistance rapide et efficace aux clients d'Autodesk sur une variété de problèmes et de questions liés aux caractéristiques et à l'utilisation des produits- Rechercher, vérifier et documenter les problèmes liés aux produits, les solutions dans des articles courts et clairs pour notre base de connaissances ou dans notre système interne de gestion des cas- Traiter en priorité et faire remonter les problèmes importants et contrôler le respect des niveaux de service- Documenter les interactions d'assistance dans un système de gestion des cas à l'échelle de l'entreprise
Learn More / Plus d'information

About Autodesk / À propos d'Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Bienvenue à Autodesk Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.

Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.

Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous

Salary transparency / Transparence salariale

Diversity & Belonging / Diversité et appurtenance

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Nous sommes fiers de cultiver une culture d'appartenance et un milieu de travail équitable où tout le monde peut s'épanouir. Pour en savoir plus, cliquez ici:
Are you an existing contractor or consultant with Autodesk?

Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?

Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).

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