Tds Operations Officer Ii

2 weeks ago

Toronto, Ontario, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Customer

  • Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner

Shareholder

  • Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate nonstandard or highrisk activities as appropriate
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
  • Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to daytoday activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for the Global Operations & Business Services function and the bank, both internally and/or externally

Breadth & Depth

  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc nonroutine requests across multiple jurisdictions
  • Transactions are characterized by low to moderaterisk/financial impact
  • Low to moderate decisionmaking authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
  • Typically interacts with internal partners and external customers
  • Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported
  • Generally reports to a Team Manager

Experience and/or Education

  • Undergraduate degree/ college diploma
  • 1+ year relevant experience

Job Requirements
- .

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • TDS Global Operations

Job Category - Primary

  • Operations & Underwriting

Job Category(s)

  • Operations & Underwriting

Hours

  • 37.5

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Toronto

Work Location

  • TD Centre
  • North 77 King Street West

Job Expires

  • 13Feb2023

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